Introduction
This is a summary of our work plans for 2023/24. Here we have set out the main work we aim to do during 2023/24. We will remain flexible to allow us to adapt to reflect emerging priorities and our capacity during the year.
We will involve tenants, service users and all our stakeholders in our work by:
- engaging with our National Panel of more than 400 tenants and others who use RSLs’ and local authorities’ services, and publishing the outcome of this work;
- engaging with the Regional Network SHR Liaison Group;
- working with our pool of tenant advisors;
- engaging with all our stakeholders including the Scottish Parliament, Scottish Ministers, Scottish Government, representative groups, investors in social housing and advocacy groups for tenants, people who are homeless and Gypsy/Travellers; and
- updating and working within our memorandums of understanding (MOU) with other regulators; and
- participating in the Housing to 2040 Strategic Board with the Scottish Government and other stakeholders.
Regulatory work
We will:
- publish a new Strategy to follow on from our 2022/23 Strategy;
- carry out a review our Regulatory Framework and associated guidance, consulting on our proposals and publishing the outcome for implementation from April 2024;
- continue to address the priorities we set out in the risks we will focus on and in the summary outcome report on our 2023 regulatory risk assessment;
- engage with local authorities (LAs) and registered social landlords (RSLs) in line with the outcome of our regulatory risk assessment set out in our published engagement plans;
- update published engagement plans for all social landlords and regulatory status for RSLs if circumstances change during the year;
- review the engagement we have with all social landlords in our next annual regulatory risk assessment;
- oversee any statutory intervention cases;
- consider any registration and de-registration applications from the register of social landlords;
- monitor and report on landlords’ achievements against standards for Gypsy/Travellers sites;
- carry out and report on a programme of annual assurance statement visits;
- review our list of statutory managers; and
- consider thematic study proposals.
We will report on:
- our analysis of RSL loan portfolio returns and the financial health of RSLs;
- the risks that we will focus on for our 2023/24 annual regulatory risk assessment and the outcomes of that assessment; and
- landlord performance against the Scottish Social Housing Charter, update landlord reports and our comparison tool.
We will respond effectively to:
- notifiable events;
- significant performance failures;
- whistleblowing; and
- reviews & appeals.
Being an effective public body
We will:
- work within our budget settlement of £5.318m revenue and £0.4m capital;
- recruit and welcome new staff to enhance our capacity;
- continue to support our staff to work effectively, move office and develop our future ways of working;
- ensure the health and safety of our staff and Board members; and
- lay our audited 2022/23 annual report & accounts before the Scottish Parliament.
We will also:
- continue to provide a secure portal for social landlords to provide regulatory returns and provide a technical support helpdesk for landlords;
- respond within our published target timescales;
- further develop our approach to cyber resilience, including through preventative measures, staff awareness and incident response planning
- manage and maintain compliant and secure ICT systems in line with relevant licensing requirements and vendor support frameworks;
- submit an annual climate change report to the Scottish Government;
- publish an annual statement on how we comply with the Public Service Reform Act;
- publish information on our contribution to gender equality on public boards;
- publish a report on compliance with our biodiversity duties;
- participate in the Civil Service People Survey; and
- handle any complaints about us.