Watch a BSL version of this video
How to raise a concern about a social landlord
If you have a complaint about a social landlord, follow your landlord's complaints procedure.
You can get this from your landlord or on its website.
Follow the procedure to its end.
If you're unhappy with how your landlord handled your complaint, contact the Scottish Public Services Ombudsman (SPSO):
Website: spso.org.uk
Freephone: 0800 377 7330
You can also report a significant performance failure (SPF).
An SPF is something your landlord does that puts many or all of its tenants at risk.
This could be failing to:
- do gas safety checks on time
- let tenants apply for another house
- help tenants report anti-social behaviour
- report on its performance against the standards and outcomes of the Scottish Social Housing Charter
If you think an SPF has happened, report it to your landlord and give it time to put it right.
If it doesn't sort it, you can report it to us.
We may use our legal powers to act, if we need to, to protect your interests.
Read more about us and what we do in How we regulate: A guide for tenants and service users
Watch a video about us to find out more about who we are and what we do