Ark Housing Association Ltd

Correspondence address

The Priory
Canaan Lane
Edinburgh
EH10 4SG

Email address

admin@arkha.org.uk

Phone number

0131 447 9027

Website

https://www.arkha.org.uk

Assurance statement 2023/2024

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PDF 177KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 275 homes.

The total rent due to this landlord for the year was £3,101,167.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 5 £93.84 £78.26 19.9%
2 apartment 123 £103.93 £83.46 24.5%
3 apartment 96 £108.70 £86.28 26.0%
4 apartment 45 £108.21 £93.96 15.2%
5 apartment 6 £113.70 £103.72 9.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

77.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

73.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

53.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

52.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 12.6 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 12.1 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 96.0% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

80.1% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

93.3% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.7% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 43.6 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
66
Landlord Name
Ark Housing Association Ltd
Senior Officer
Mr Bobby Duffy
Date Registered
13 Jun 1977
FCA / Company Number
1899RS
Scottish Charity Number
SC015694
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£21.61 million
Debt per unit
£1,136
Total staff employed by the RSL
515.24 (FTE)
Units partly owned
0
Registered address
The Priory, Canaan Lane, Edinburgh, EH10 4SG
Correspondence address
The Priory, Canaan Lane, Edinburgh, EH10 4SG

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeenshire 52 12 25
Aberdeen City 11 3 10
Angus 28 0 0
Clackmannanshire 0 2 10
City of Edinburgh 78 12 53
Falkirk 1 1 10
Fife 22 5 21
Midlothian 5 2 11
Moray 34 5 15
Scottish Borders 2 3 6
Perth and Kinross 19 2 12
West Lothian 17 4 14
East Lothian 6 1 2
Total 275 52 189
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 145 2 23
Sheltered 0 0 0
Very Sheltered 130 50 166
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 275 52 189

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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