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Homes and rents

At 31 March 2021 this landlord owned 731 homes.

The total rent due to this landlord for the year was £3,021,917.

The landlord increased its weekly rent on average by 1.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £73.61 N/A
2 apartment 213 £76.33 £79.48 -4.0%
3 apartment 306 £82.96 £82.60 0.4%
4 apartment 174 £91.52 £89.81 1.9%
5 apartment 38 £97.15 £99.97 -2.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

97.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

95.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

87.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

100.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 91.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.3 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 2.9 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 96.9% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

92.7% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

80.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 15.9 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
324
Landlord Name
BT Loch Aillse agus an Eilein Sgitheanaich Ltd - Lochalsh and Skye HA Ltd
Senior Officer
Mr Neil Clapperton
Date Registered
5 Sep 1983
FCA / Company Number
2132RS
Scottish Charity Number
SC038019
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Rural
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.73 million
Debt per unit
£21,984
Total staff employed by the RSL
44.00 (FTE)
Units partly owned
19
Registered address
Morrison House, Bayfield, Portree, IV51 9EW
Correspondence address
Morrison House, Bayfield, Portree, IV51 9EW

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Highland 731 2 6
Total 731 2 6
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 679 0 0
Sheltered 0 0 0
Very Sheltered 0 2 6
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 12 0 0
Ambulant Disabled 40 0 0
Other Specially Adapted 0 0 0
Total 731 2 6

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.