Craigdale Housing Association Ltd

Correspondence address

83-85 Dougrie Road
Castlemilk
Glasgow
G45 9NS

Email address

info@craigdaleha.co.uk

Phone number

0141 634 6473

Website

www.craigdaleha.co.uk

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

PDF 132KB

Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 369 homes.

The total rent due to this landlord for the year was £1,539,857.

The landlord increased its weekly rent on average by 4.1% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £75.95 N/A
2 apartment 48 £72.60 £81.32 -10.7%
3 apartment 201 £76.94 £84.18 -8.6%
4 apartment 93 £87.50 £91.48 -4.4%
5 apartment 27 £90.84 £100.74 -9.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

98.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

99.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

100.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

91.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 4.5 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 96.9% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

90.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.4% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 4.7 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
95
Landlord Name
Craigdale Housing Association Ltd
Senior Officer
Miss Linda Chelton
Date Registered
5 Dec 1988
FCA / Company Number
2296RS
Scottish Charity Number
SC031879
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£1.91 million
Debt per unit
£3,423
Total staff employed by the RSL
7.00 (FTE)
Units partly owned
0
Registered address
83-85 Dougrie Road, Castlemilk, Glasgow, G45 9NS
Correspondence address
83-85 Dougrie Road, Castlemilk, Glasgow, G45 9NS

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 369 0 0
Total 369 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 269 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 15 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 85 0 0
Total 369 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.