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Homes and rents

At 31 March 2019 this landlord owned .

The total rent due to this landlord for the year was .

The landlord increased its weekly rent on average by -% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment £70.22
2 apartment £76.11
3 apartment £77.70
4 apartment £84.43
5 apartment £93.50

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

-% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

-% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

-% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

-% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was , compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was , compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed -% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

-% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, of anti-social behaviour were reported in the last year.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to -% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect -% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
1007
Landlord Name
Dumfries and Galloway Council
Senior Officer
Mr Harry Hay
Date Registered
4 Jan 1996
Landlord type
Local authority
Clients
Supported
Settlement
Mixed
Asset Owning
No
Statutory Intervention
No
Residential properties factored
0
Correspondence address
Council HQ, English Street, Dumfries, DG1 2DD

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.