Engagement plan from 31 March 2023 to 19 December 2023

Landlord name

Glasgow City Council

Publication date

31 March 2023

Why we are engaging with Glasgow City Council (Glasgow City) 

We are engaging with Glasgow City about its services for people who are homeless.  

During 2022/23 we reviewed and compared the data for all local authorities from the Scottish Government’s national homelessness statistics and the Annual Returns on the Charter. We also spoke to all local authorities to gather further information and assurance about their homelessness services. To assess the risks to people who are threatened with or experiencing homelessness we will engage with all local authorities during 2023/24 with a focus on the provision of appropriate temporary accommodation. 

We will engage with Glasgow City in particular about the following areas:  

  • how people access the homelessness services provided by Glasgow City;  
  • the provision of temporary accommodation by Glasgow City to people who are homeless; and  
  • outcomes for people who are homeless.  

In November 2020 we published the findings of our inquiry under section 42, Part 4 of the Housing (Scotland) Act 2010 into Glasgow City’s services for people experiencing homelessness. 

In response to our findings and recommendations Glasgow City developed, and is now implementing, a new temporary accommodation strategy within its wider programme of work to transform its services for people who are homeless. We will engage with Glasgow City on a monthly basis about its progress. Glasgow City is working openly and constructively with us. 

What Glasgow City must do 

Glasgow City must: 

  • provide us with the information we require in relation to its homelessness service; and 
  • make us aware of any emerging issues preventing it from fulfilling its statutory duty to provide temporary accommodation when it should and comply with the Unsuitable Accommodation Order. 

What we will do 

We will: 

  • review the information Glasgow City provides about its homelessness service;  
  • meet with Glasgow City to discuss its homelessness service and decide whether we require any additional assurance;  
  • meet with Glasgow City to seek assurance if it does not provide temporary accommodation when it should, or if it breaches the Unsuitable Accommodation Order; and  
  • update our published engagement plan in the light of any material change to our planned engagement with Glasgow City.  

Regulatory returns  

Glasgow City must provide us with the following annual regulatory returns: 

  • Annual Assurance Statement; and  
  • Annual Return on the Charter. 

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  


Our lead officer for Glasgow City Council is:

Eleanor Sneddon

Regulation Manager