Key Housing Association Ltd

Correspondence address

The Square
70 Renton Street
Glasgow
G4 0HT

Email address

info@keyhousing.org

Phone number

0141 342 1890

Website

https://www.keyhousing.org

Assurance statement 2023/2024

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Engagement plan from 1 April 2024 to 31 March 2025

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Homes and rents

At 31 March 2023 this landlord owned 713 homes.

The total rent due to this landlord for the year was £5,291,692.

The landlord increased its weekly rent on average by 4.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 7 £87.50 £78.26 11.8%
2 apartment 417 £101.68 £83.46 21.8%
3 apartment 182 £108.27 £86.28 25.5%
4 apartment 89 £118.60 £93.96 26.2%
5 apartment 18 £220.04 £103.72 112.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

81.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

71.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.2 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 86.9% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

90.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

86.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.8% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 59.8 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
141
Landlord Name
Key Housing Association Ltd
Senior Officer
Ms Andrea Wood
Date Registered
28 Jun 1978
FCA / Company Number
1938RS
Scottish Charity Number
SC006652
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£60.98 million
Debt per unit
£607
Total staff employed by the RSL
1,345.70 (FTE)
Units partly owned
0
Registered address
The Square, 70 Renton Street, Glasgow, G4 0HT
Correspondence address
The Square, 70 Renton Street, Glasgow, G4 0HT

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
West Dunbartonshire 2 0 0
Stirling 33 0 0
South Lanarkshire 106 0 0
Renfrewshire 63 0 0
North Lanarkshire 49 0 0
North Ayrshire 14 0 0
Inverclyde 28 0 0
Highland 114 0 0
Glasgow City 113 0 0
Falkirk 71 0 0
East Dunbartonshire 24 0 0
East Ayrshire 17 0 0
Dumfries and Galloway 40 0 0
Clackmannanshire 10 0 0
Argyll and Bute 29 0 0
Total 713 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 514 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 102 0 0
Ambulant Disabled 97 0 0
Other Specially Adapted 0 0 0
Total 713 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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