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Homes and rents

At 31 March 2019 this landlord owned 1,036 homes.

The total rent due to this landlord for the year was £4,122,759.

The landlord increased its weekly rent on average by 2.6% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 0 £70.22
2 apartment 79 £68.80 £76.10 -9.6%
3 apartment 562 £73.95 £77.70 -4.8%
4 apartment 360 £82.25 £84.43 -2.6%
5 apartment 35 £97.77 £93.49 4.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

94.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

89.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 93.7%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 0.9 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 7.1 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 90.6% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

88.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.7%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 9.3 cases of anti-social behaviour were reported in the last year.

Cases resolved

85.4% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.4% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 7.4 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
300
Landlord Name
Knowes Housing Association Ltd
Senior Officer
Mr Pierre De Fence
Date Registered
9 Jan 1997
FCA / Company Number
2518RS
Scottish Charity Number
SC027466
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.41 million
Debt per unit
£3,467
Total staff employed by the RSL
21.30 (FTE)
Residential properties factored
583
Units partly owned
0
Registered address
10 Field Road, Faifley, Clydebank, G81 5BX
Correspondence address
10 Field Road, Faifley, Clydebank, G81 5BX

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
West Dunbartonshire 1,036 1 6
Total 1,036 1 6
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 908 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 6 0 0
Ambulant Disabled 118 0 0
Other Specially Adapted 4 1 6
Total 1,036 1 6

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.