Langstane Housing Association Ltd

Correspondence address

680 King Street
Aberdeen
AB24 1SL

Email address

info@langstane-ha.co.uk

Phone number

01224 423000

Website

www.langstane-ha.co.uk

Assurance statement 2021/2022

Each year landlords tell us how they are meeting regulatory requirements

PDF 102KB

Engagement plan from 31 March 2021 to 31 March 2022

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Homes and rents

At 31 March 2021 this landlord owned 2,886 homes.

The total rent due to this landlord for the year was £12,797,607.

The landlord increased its weekly rent on average by 1.2% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 77 £78.34 £73.61 6.4%
2 apartment 1,686 £85.16 £79.48 7.1%
3 apartment 828 £97.10 £82.60 17.6%
4 apartment 249 £102.24 £89.81 13.8%
5 apartment 46 £115.58 £99.97 15.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

79.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

81.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

72.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

92.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 86.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 8.8 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 78.1% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

74.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

93.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.1% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 1.8% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 57.4 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
145
Landlord Name
Langstane Housing Association Ltd
Senior Officer
Mrs Helen Gauld
Date Registered
10 Oct 1977
FCA / Company Number
1916RS
Scottish Charity Number
SC011754
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£14.89 million
Debt per unit
£14,775
Total staff employed by the RSL
67.72 (FTE)
Units partly owned
90
Registered address
680 King Street, Aberdeen, AB24 1SL
Correspondence address
680 King Street, Aberdeen, AB24 1SL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 1,502 5 68
Aberdeenshire 873 1 7
Moray 511 0 0
Total 2,886 6 75
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,577 6 75
Sheltered 25 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 170 0 0
Community Alarm 0 0 0
Wheelchair 32 0 0
Ambulant Disabled 82 0 0
Other Specially Adapted 0 0 0
Total 2,886 6 75

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.