Link Group Ltd

Link Group Ltd an umbrella company to subsidiary landlords

Correspondence address

Link House
2c New Mart Road
Edinburgh
EH14 1RL

Email address

jane.ferri@linkhaltd.co.uk

Phone number

0330 303 0124

Website

https://www.linkhousing.org.uk

Landlord contact form

https://linkhousing.org.uk/contact-us/

Assurance statement 2024/2025

Each year landlords tell us how they are meeting regulatory requirements

PDF 129KB

Engagement plan from 1 July 2025 to 31 March 2026

Engagement plans describe our work with each social landlord

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Subsidiaries

Horizon Housing Association Ltd

Larkfield Housing Association Ltd

Link Housing Association Ltd

West Highland Housing Association Ltd
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Homes and rents

At 31 March 2025 this landlord owned 10,759 homes.

The total rent due to this landlord for the year was £58,780,297.

The landlord increased its weekly rent on average by 5.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 240 £82.85 £87.12 -4.9%
2 apartment 3,197 £96.38 £93.27 3.3%
3 apartment 4,693 £108.89 £96.00 13.4%
4 apartment 2,366 £114.26 £104.51 9.3%
5 apartment 263 £128.80 £115.58 11.4%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.9%.

Keeping tenants informed

91.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.0%.

Opportunities to participate

92.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.3%.

Quality and maintenance of homes

Scottish Housing Quality Standard

92.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 87.2%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 3.9 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 10.0 days, compared to the Scottish average of 9.1 days.

Reactive repairs 'right first time'

This landlord completed 62.7% of reactive repairs 'right first time' compared to the Scottish average of 88.0%.

Repair or maintenance satisfaction

84.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 86.8%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 93.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 100.2%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.3%.

Re-let homes

It took an average of 31.8 days to re-let homes, compared to the Scottish average of 60.6 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
10 Jun 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£72.69 million
Debt per unit
£31,552
Total staff employed by the RSL
531.68 (FTE)
Units partly owned
33171
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Inverclyde 409 1 2
Fife 83 13 31
Highland 114 0 0
Glasgow City 959 4 13
East Lothian 1 0 0
Dundee City 0 0 0
Dumfries and Galloway 0 0 0
Argyll and Bute 377 0 0
Aberdeen City 0 0 0
Clackmannanshire 81 0 0
West Dunbartonshire 302 0 0
South Ayrshire 34 0 0
Shetland Islands 0 0 0
East Renfrewshire 182 0 0
Perth and Kinross 19 0 0
Orkney Islands 0 0 0
North Ayrshire 0 0 0
Na h-Eileanan Siar 0 0 0
East Ayrshire 175 0 0
North Lanarkshire 1,340 0 0
East Dunbartonshire 322 0 0
West Lothian 2,110 0 0
Moray 0 0 0
Midlothian 20 1 5
Angus 0 0 0
Aberdeenshire 0 0 0
Stirling 50 85 456
South Lanarkshire 624 0 0
Scottish Borders 106 0 0
Falkirk 2,045 1 4
City of Edinburgh 2,114 1 2
Renfrewshire 868 1 4
Total 12,335 107 517
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 11,548 107 517
Sheltered 157 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 10 0 0
Community Alarm 51 0 0
Wheelchair 228 0 0
Ambulant Disabled 171 0 0
Other Specially Adapted 170 0 0
Total 12,335 107 517

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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