Link Group Ltd

Link Group Ltd an umbrella company to subsidiary landlords

Correspondence address

Link House
2c New Mart Road
Edinburgh
EH14 1RL

Email address

jane.ferri@linkhaltd.co.uk

Phone number

0330 303 0124

Website

www.linkhousing.org.uk

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

PDF 107KB

Engagement Plan from 24 October 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

Compare this landlord to others

Landlord Comparison Tool

Subsidiaries

Horizon Housing Association Ltd

Larkfield Housing Association Ltd

Link Housing Association Ltd

West Highland Housing Association Ltd
Please select a preferred format

Homes and rents

At 31 March 2022 this landlord owned 10,071 homes.

The total rent due to this landlord for the year was £45,633,974.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 273 £73.47 £75.95 -3.3%
2 apartment 3,093 £82.72 £81.32 1.7%
3 apartment 4,239 £93.08 £84.18 10.6%
4 apartment 2,233 £98.06 £91.48 7.2%
5 apartment 233 £110.23 £100.74 9.4%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

94.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

90.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

60.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 14.1 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 88.7% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.

Repair or maintenance satisfaction

90.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.4% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 28.1 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
10 Jun 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£72.69 million
Debt per unit
£31,552
Total staff employed by the RSL
463.71 (FTE)
Units partly owned
37246
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 0 0 0
Aberdeenshire 0 0 0
Argyll and Bute 192 0 0
Angus 0 0 0
Dumfries and Galloway 0 0 0
East Ayrshire 175 0 0
Dundee City 0 0 0
Moray 0 0 0
Midlothian 20 1 0
North Ayrshire 0 0 0
Na h-Eileanan Siar 0 0 0
Orkney Islands 0 0 0
Shetland Islands 0 0 0
Scottish Borders 106 0 0
West Dunbartonshire 254 0 0
Inverclyde 282 1 2
East Renfrewshire 160 0 0
East Lothian 1 0 0
East Dunbartonshire 285 0 0
Clackmannanshire 81 0 0
Glasgow City 586 0 0
City of Edinburgh 1,865 2 4
West Lothian 1,947 0 0
Stirling 43 44 227
South Ayrshire 34 0 0
Renfrewshire 721 0 0
Perth and Kinross 19 0 0
North Lanarkshire 1,318 0 0
Highland 40 0 0
Fife 81 13 32
Falkirk 1,967 1 4
South Lanarkshire 601 0 0
Total 10,778 62 269
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 10,115 62 269
Sheltered 182 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 10 0 0
Community Alarm 0 0 0
Wheelchair 148 0 0
Ambulant Disabled 153 0 0
Other Specially Adapted 170 0 0
Total 10,778 62 269

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.