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Homes and rents

At 31 March 2019 this landlord owned 6,766 homes.

The total rent due to this landlord for the year was £29,152,763.

The landlord increased its weekly rent on average by 2.4% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 251 £65.39 £70.22 -6.9%
2 apartment 2,727 £77.46 £76.10 1.8%
3 apartment 2,591 £88.43 £77.70 13.8%
4 apartment 1,075 £96.86 £84.43 14.7%
5 apartment 122 £105.63 £93.49 13.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

97.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

97.6% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 93.7%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.7 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 6.4 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 90.0% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

97.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.7%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 10.5 cases of anti-social behaviour were reported in the last year.

Cases resolved

87.2% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.8% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 31.2 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
6 Oct 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£45.86 million
Debt per unit
£15,686
Total staff employed by the RSL
320.44 (FTE)
Residential properties factored
3,519
Units partly owned
23560
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 0 0 0
Aberdeenshire 0 0 0
Angus 0 0 0
Argyll and Bute 57 0 0
City of Edinburgh 1,435 3 6
Clackmannanshire 81 0 0
Dumfries and Galloway 0 0 0
Dundee City 0 0 0
East Ayrshire 175 0 0
East Dunbartonshire 223 0 0
East Lothian 1 0 0
East Renfrewshire 145 0 0
Falkirk 1,418 1 4
Fife 84 13 31
Glasgow City 433 0 0
Highland 44 0 0
Inverclyde 281 1 2
Midlothian 20 0 0
Moray 0 0 0
Na h-Eileanan Siar 0 0 0
North Ayrshire 0 0 0
North Lanarkshire 1,157 0 0
Orkney Islands 0 0 0
Perth and Kinross 19 0 0
Renfrewshire 510 0 0
Scottish Borders 102 0 0
Shetland Islands 0 0 0
South Ayrshire 34 0 0
South Lanarkshire 393 0 0
Stirling 44 0 0
West Dunbartonshire 254 0 0
West Lothian 131 0 0
Total 7,041 18 43
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 6,472 18 43
Sheltered 340 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 65 0 0
Community Alarm 0 0 0
Wheelchair 71 0 0
Ambulant Disabled 72 0 0
Other Specially Adapted 21 0 0
Total 7,041 18 43

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.