Link Group Ltd

Link Group Ltd an umbrella company to subsidiary landlords

Correspondence address

Link House
2c New Mart Road
Edinburgh
EH14 1RL

Email address

jane.ferri@linkhaltd.co.uk

Phone number

0330 303 0124

Website

www.linkhousing.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Subsidiaries

Horizon Housing Association Ltd

Larkfield Housing Association Ltd

Link Housing Association Ltd

West Highland Housing Association Ltd
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Homes and rents

At 31 March 2023 this landlord owned 10,324 homes.

The total rent due to this landlord for the year was £48,776,090.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 244 £71.81 £78.26 -8.2%
2 apartment 3,127 £84.62 £83.46 1.4%
3 apartment 4,413 £95.19 £86.28 10.3%
4 apartment 2,298 £100.14 £93.96 6.6%
5 apartment 242 £113.05 £103.72 9.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

91.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

92.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

84.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.2 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 10.4 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 72.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

83.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.0% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 33.5 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
10 Jun 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£72.69 million
Debt per unit
£31,552
Total staff employed by the RSL
493.74 (FTE)
Units partly owned
36024
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 0 0 0
Angus 0 0 0
Aberdeenshire 0 0 0
East Lothian 1 0 0
North Ayrshire 0 0 0
Na h-Eileanan Siar 0 0 0
Moray 0 0 0
Orkney Islands 0 0 0
Shetland Islands 0 0 0
Dundee City 0 0 0
Dumfries and Galloway 0 0 0
Highland 40 0 0
Perth and Kinross 19 0 0
South Ayrshire 34 0 0
South Lanarkshire 624 0 0
West Dunbartonshire 254 0 0
City of Edinburgh 2,063 2 4
Stirling 50 84 446
Midlothian 20 1 5
Argyll and Bute 309 0 0
Glasgow City 829 4 13
Inverclyde 368 1 2
East Ayrshire 175 0 0
Clackmannanshire 81 0 0
Fife 83 14 33
North Lanarkshire 1,341 0 0
Falkirk 2,048 1 4
East Renfrewshire 162 0 0
East Dunbartonshire 322 0 0
Scottish Borders 106 0 0
Renfrewshire 754 1 4
West Lothian 2,063 0 0
Total 11,746 108 511
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 11,051 108 511
Sheltered 182 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 10 0 0
Community Alarm 0 0 0
Wheelchair 169 0 0
Ambulant Disabled 164 0 0
Other Specially Adapted 170 0 0
Total 11,746 108 511

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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