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Homes and rents

At 31 March 2021 this landlord owned 7,087 homes.

The total rent due to this landlord for the year was £32,022,798.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 241 £69.04 £73.61 -6.2%
2 apartment 2,760 £81.77 £79.48 2.9%
3 apartment 2,862 £93.94 £82.60 13.7%
4 apartment 1,102 £102.06 £89.81 13.6%
5 apartment 122 £111.53 £99.97 11.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

94.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

90.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 91.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 5.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 14.3 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 68.8% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

86.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.1% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 35.7 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
148
Landlord Name
Link Group Ltd
Senior Officer
Mr Jonathan Turner
Date Registered
6 Oct 1975
FCA / Company Number
1481RS
Scottish Charity Number
SC001026
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£45.86 million
Debt per unit
£15,686
Total staff employed by the RSL
373.53 (FTE)
Units partly owned
36110
Registered address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL
Correspondence address
Link House, 2c New Mart Road, Edinburgh, EH14 1RL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 0 0 0
Aberdeenshire 0 0 0
Angus 0 0 0
Argyll and Bute 57 0 0
City of Edinburgh 1,451 7 6
Clackmannanshire 81 0 0
Dumfries and Galloway 0 0 0
Dundee City 0 0 0
East Ayrshire 175 0 0
East Dunbartonshire 225 0 0
East Lothian 1 0 0
East Renfrewshire 162 0 0
Falkirk 1,422 1 4
Fife 83 13 31
Glasgow City 518 0 0
Highland 40 0 0
Inverclyde 282 1 2
Midlothian 20 1 0
Moray 0 0 0
Na h-Eileanan Siar 0 0 0
North Ayrshire 0 0 0
North Lanarkshire 1,212 0 0
Orkney Islands 0 0 0
Perth and Kinross 19 0 0
Renfrewshire 594 0 0
Scottish Borders 106 0 0
Shetland Islands 0 0 0
South Ayrshire 34 0 0
South Lanarkshire 502 0 0
Stirling 50 84 0
West Dunbartonshire 252 0 0
West Lothian 128 0 0
Total 7,414 107 43
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 6,812 107 43
Sheltered 183 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 11 0 0
Community Alarm 0 0 0
Wheelchair 95 0 0
Ambulant Disabled 145 0 0
Other Specially Adapted 168 0 0
Total 7,414 107 43

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.