Melville Housing Association Ltd

Correspondence address

The Corn Exchange
200 High Street
Dalkeith
EH22 1AZ

Email address

info@melville.org.uk

Phone number

0131 654 2733

Website

https://www.melville.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 79KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 2,090 homes.

The total rent due to this landlord for the year was £9,450,841.

The landlord increased its weekly rent on average by 2.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 107 £80.65 £83.46 -3.4%
3 apartment 810 £86.57 £86.28 0.3%
4 apartment 1,095 £91.19 £93.96 -2.9%
5 apartment 78 £99.98 £103.72 -3.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

96.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

97.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

86.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 7.6 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 90.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

89.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.4% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.4% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 17.1 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
286
Landlord Name
Melville Housing Association Ltd
Senior Officer
Mr John McMorrow
Date Registered
3 Oct 1994
FCA / Company Number
2466RS
Scottish Charity Number
SC032755
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£12.94 million
Debt per unit
£13,894
Total staff employed by the RSL
31.00 (FTE)
Units partly owned
0
Registered address
The Corn Exchange, 200 High Street, Dalkeith, EH22 1AZ
Correspondence address
The Corn Exchange, 200 High Street, Dalkeith, EH22 1AZ

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
North Lanarkshire 5 0 0
East Lothian 6 0 0
City of Edinburgh 11 0 0
South Lanarkshire 50 0 0
Scottish Borders 1 0 0
Midlothian 2,017 0 0
Total 2,090 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,066 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 6 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 18 0 0
Total 2,090 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.