Osprey Housing Ltd
Homes and rents
At 31 March 2020 this landlord owned 1,045 homes.
The total rent due to this landlord for the year was £5,710,074.
The landlord increased its weekly rent on average by 2.2% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
94.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.
Keeping tenants informed
96.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.
Opportunities to participate
87.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.
Quality and maintenance of homes
Scottish Housing Quality Standard
99.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.
The average time this landlord took to complete emergency repairs was 2.2 hours, compared to the Scottish average of 3.6 hours.
The average time this landlord took to complete emergency repairs was 7.7 days, compared to the Scottish average of 6.4 days.
Reactive repairs 'right first time'
This landlord completed 94.7% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.
Repair or maintenance satisfaction
91.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.
Percentage of anti-social behaviour cases resolved
96.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 1.2%.
It took an average of 16.7 days to re-let homes, compared to the Scottish average of 31.8 days.
- RSL Registration Number
- Landlord Name
- Osprey Housing Ltd
- Senior Officer
- Mr Glenn Adcook
- FCA / Company Number
- Scottish Charity Number
- Landlord type
- Constitution Type
- Company Ltd by Guarantee - Charitable
- Asset Owning
- National Operator
- Statutory Intervention
- Systemic Importance
- Annual Turnover
- £6.43 million
- Debt per unit
- Total staff employed by the RSL
- 25.07 (FTE)
- Units partly owned
- Registered address
- 13 Queens Road, Aberdeen, AB15 4YL
- Correspondence address
- 22 Abercrombie Court, Prospect Road, Arnhall Business Park, AB32 6FE
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Read this landlords annual statement about whether it meets the Regulatory Standards.
Read this landlord's audited financial statements.
Find out more about how this landlord is governed and run.