Parkhead Housing Association Ltd

Correspondence address

40 Helenvale Street
Glasgow
G31 4TF

Email address

email@parkheadha.org.uk

Phone number

0141 556 6226

Website

https://www.parkheadha.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 1,732 homes.

The total rent due to this landlord for the year was £7,770,646.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 8 £58.10 £78.26 -25.8%
2 apartment 576 £72.51 £83.46 -13.1%
3 apartment 835 £89.58 £86.28 3.8%
4 apartment 269 £98.98 £93.96 5.3%
5 apartment 44 £121.29 £103.72 16.9%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

79.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

83.5% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

75.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.2% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.5 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 92.0% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

100.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.8% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 27.1 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
167
Landlord Name
Parkhead Housing Association Ltd
Senior Officer
Mrs Aileen McGuire
Date Registered
11 Jul 1977
FCA / Company Number
1911RS
Scottish Charity Number
SC030908
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£9.69 million
Debt per unit
£10,336
Total staff employed by the RSL
58.25 (FTE)
Units partly owned
28
Registered address
40 Helenvale Street, Glasgow, G31 4TF
Correspondence address
40 Helenvale Street, Glasgow, G31 4TF

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 1,732 9 108
Total 1,732 9 108
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,390 0 0
Sheltered 61 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 40 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 241 0 0
Other Specially Adapted 0 9 108
Total 1,732 9 108

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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