Perth & Kinross Council
35 Kinnoull Street
Homes and rents
At 31 March 2019 this landlord owned 7,636 homes.
The total rent due to this landlord for the year was £26,104,701.
The landlord increased its weekly rent on average by 1.5% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
94.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.
Keeping tenants informed
96.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.
Opportunities to participate
98.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.
Quality and maintenance of homes
Scottish Housing Quality Standard
96.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.
The average time this landlord took to complete emergency repairs was 3.5 hours, compared to the Scottish average of 3.7 hours.
The average time this landlord took to complete emergency repairs was 9.2 days, compared to the Scottish average of 6.6 days.
Reactive repairs 'right first time'
This landlord completed 87.8% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.
Repair or maintenance satisfaction
90.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.
For every 100 of this landlord's homes, 9.5 cases of anti-social behaviour were reported in the last year.
75.6% of these cases were resolved, compared to the Scottish figure of 87.9%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 98.7% of the total rent it was due in the year, compared to the Scottish average of 99.1%.
Rent not collected: empty homes
It did not collect 0.9% of rent due because homes were empty, compared to the Scottish average of 0.9%.
It took an average of 28.4 days to re-let homes, compared to the Scottish average of 31.9 days.
- RSL Registration Number
- Landlord Name
- Perth & Kinross Council
- Senior Officer
- Mrs Clare Mailer
- Date Registered
- 4 Jan 1996
- Landlord type
- Local authority
- Asset Owning
- Statutory Intervention
- Residential properties factored
- Correspondence address
- Pullar House , 35 Kinnoull Street, PERTH, PH1 5GB
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.