Queens Cross Housing Association Ltd
45 Firhill Road
Homes and rents
At 31 March 2022 this landlord owned 4,346 homes.
The total rent due to this landlord for the year was £20,207,957.
The landlord increased its weekly rent on average by 2.9% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
81.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.
Keeping tenants informed
86.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.
Opportunities to participate
76.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.
Quality and maintenance of homes
Scottish Housing Quality Standard
40.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.
The average time this landlord took to complete emergency repairs was 1.3 hours, compared to the Scottish average of 4.2 hours.
The average time this landlord took to complete emergency repairs was 4.5 days, compared to the Scottish average of 8.9 days.
Reactive repairs 'right first time'
This landlord completed 98.9% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.
Repair or maintenance satisfaction
84.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Percentage of anti-social behaviour cases resolved
95.5% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 100.3% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.4%.
It took an average of 31.8 days to re-let homes, compared to the Scottish average of 51.3 days.
- RSL Registration Number
- Landlord Name
- Queens Cross Housing Association Ltd
- Senior Officer
- Mrs Shona Stephen
- Date Registered
- 10 May 1976
- FCA / Company Number
- Scottish Charity Number
- Landlord type
- Constitution Type
- I&P - Charitable - General
- Asset Owning
- National Operator
- Statutory Intervention
- Systemic Importance
- Annual Turnover
- £24.71 million
- Debt per unit
- Total staff employed by the RSL
- 211.78 (FTE)
- Units partly owned
- Registered address
- 45 Firhill Road, Glasgow, G20 7BE
- Correspondence address
- 45 Firhill Road, Glasgow, G20 7BE
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Regulation Plan from 29/03/2018 to 28/03/2019 (Medium engagement)PDF147KB
Regulation Plan from 31/03/2017 to 30/03/2018 (Medium engagement)PDF157KB
Regulation Plan from 31/03/2016 to 30/03/2017 (Medium engagement)PDF152KB
Regulation Plan from 04/01/2015 to 31/03/2016 (Medium engagement)PDF198KB
Regulation Plan from 28/03/2014 to 30/03/2015 (Medium engagement)PDF208KB
Regulation Plan from 28/03/2013 to 27/03/2014 (Medium engagement)PDF282KB
Regulation Plan from 04/04/2012 to 27/03/2013 (Medium engagement)PDF37KB
Regulation Plan from 31/03/2011 to 04/03/2012 (Medium engagement)PDF31KB
Read this landlords annual statement about whether it meets the Regulatory Standards.
Read this landlord's audited financial statements.
Find out more about how this landlord is governed and run.