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Homes and rents

At 31 March 2020 this landlord owned 602 homes.

The total rent due to this landlord for the year was £2,599,983.

The landlord increased its weekly rent on average by 2.4% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £73.47 N/A
2 apartment 218 £74.95 £78.65 -4.7%
3 apartment 260 £85.24 £82.26 3.6%
4 apartment 102 £92.47 £89.76 3.0%
5 apartment 22 £98.79 £98.69 0.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

94.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

91.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.6 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.8 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 87.3% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

93.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.4% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.9% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 11.8 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
232
Landlord Name
Rural Stirling Housing Association Ltd
Senior Officer
Ms Donna Birrell
Date Registered
12 Mar 1990
FCA / Company Number
2376RS
Scottish Charity Number
SC037849
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Rural
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.24 million
Debt per unit
£16,354
Total staff employed by the RSL
13.60 (FTE)
Units partly owned
15
Registered address
Stirling Road, Doune, Perthshire, FK16 6AA
Correspondence address
Stirling Road, Doune, Perthshire, FK16 6AA

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Stirling 603 5 16
Total 603 5 16
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 565 2 8
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 8 3 8
Ambulant Disabled 30 0 0
Other Specially Adapted 0 0 0
Total 603 5 16