West Highland Housing Association Ltd
Homes and rents
At 31 March 2019 this landlord owned 785 homes.
The total rent due to this landlord for the year was £3,608,695.
The landlord increased its weekly rent on average by 3.6% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
89.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.
Keeping tenants informed
96.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.
Opportunities to participate
88.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.
Quality and maintenance of homes
Scottish Housing Quality Standard
95.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.
The average time this landlord took to complete emergency repairs was 5.2 hours, compared to the Scottish average of 3.7 hours.
The average time this landlord took to complete emergency repairs was 6.6 days, compared to the Scottish average of 6.6 days.
Reactive repairs 'right first time'
This landlord completed 85.4% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.
Repair or maintenance satisfaction
95.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.
For every 100 of this landlord's homes, 1.0 cases of anti-social behaviour were reported in the last year.
100.0% of these cases were resolved, compared to the Scottish figure of 87.9%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 99.1%.
Rent not collected: empty homes
It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.
It took an average of 13.6 days to re-let homes, compared to the Scottish average of 31.9 days.
- RSL Registration Number
- Landlord Name
- West Highland Housing Association Ltd
- Senior Officer
- Ms Lesley McInnes
- FCA / Company Number
- Scottish Charity Number
- Landlord type
- Constitution Type
- I&P - Charitable - General
- Asset Owning
- National Operator
- Statutory Intervention
- Systemic Importance
- Annual Turnover
- £5.21 million
- Debt per unit
- Total staff employed by the RSL
- 18.77 (FTE)
- Residential properties factored
- Units partly owned
- Registered address
- Crannog Lane, Oban, Argyll, PA34 4HB
- Correspondence address
- Crannog Lane, Oban, Argyll, PA34 4HB
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Regulation Plan from 31/03/2015 to 30/03/2016 (Medium engagement)PDF155KB
Regulation Plan from 13/10/2014 to 29/03/2015 (Medium engagement)PDF150KB
Regulation Plan from 28/03/2014 to 12/10/2014 (Medium engagement)PDF149KB
Regulation Plan from 28/03/2013 to 27/03/2014 (Medium engagement)PDF148KB
Regulation Plan from 03/04/2012 to 27/03/2013 (Medium engagement)PDF34KB
Regulation Plan from 30/03/2011 to 02/04/2012 (Medium engagement)PDF31KB
Annual Return On The Charter
Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.
Read this landlords annual statement about whether it meets the Regulatory Standards.
Read this landlord's audited financial statements.
Find out more about how this landlord is governed and run.