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Homes and rents

At 31 March 2021 this landlord owned 799 homes.

The total rent due to this landlord for the year was £3,910,571.

The landlord increased its weekly rent on average by 1.6% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 1 £51.46 £73.61 -30.1%
2 apartment 246 £84.88 £79.48 6.8%
3 apartment 385 £98.10 £82.60 18.8%
4 apartment 145 £107.29 £89.81 19.5%
5 apartment 22 £125.20 £99.97 25.2%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

93.2% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.0%.

Keeping tenants informed

96.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.7%.

Opportunities to participate

93.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.6%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 91.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 6.1 days, compared to the Scottish average of 6.7 days.

Reactive repairs 'right first time'

This landlord completed 91.0% of reactive repairs 'right first time' compared to the Scottish average of 91.5%.

Repair or maintenance satisfaction

84.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 90.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

97.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.4%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.6% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 28.9 days to re-let homes, compared to the Scottish average of 56.3 days.

Landlord details

RSL Registration Number
163
Landlord Name
West Highland Housing Association Ltd
Senior Officer
Ms Lesley McInnes
FCA / Company Number
1691RS
Scottish Charity Number
SC017357
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£5.21 million
Debt per unit
£18,264
Total staff employed by the RSL
18.97 (FTE)
Units partly owned
51
Registered address
Crannog Lane, Oban, Argyll, PA34 4HB
Correspondence address
Crannog Lane, Oban, Argyll, PA34 4HB

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Argyll and Bute 799 2 10
Total 799 2 10
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 764 2 10
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 1 0 0
Community Alarm 0 0 0
Wheelchair 17 0 0
Ambulant Disabled 16 0 0
Other Specially Adapted 1 0 0
Total 799 2 10