West Whitlawburn Housing Co-operative Ltd

Correspondence address

Belmont House
57 Belmont Road
Whitlawburn
G72 8PG

Email address

smarshall@wwhc.org.uk

Phone number

0141 641 8628

Website

www.wwhc.org.uk

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2022 to 31 March 2023

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 644 homes.

The total rent due to this landlord for the year was £3,115,336.

The landlord increased its weekly rent on average by 2.7% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £75.95 N/A
2 apartment 32 £80.22 £81.32 -1.4%
3 apartment 523 £94.34 £84.18 12.1%
4 apartment 84 £105.79 £91.48 15.6%
5 apartment 5 £129.59 £100.74 28.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

95.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

97.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

90.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

83.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.8%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.2 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 4.9 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 84.4% of reactive repairs 'right first time' compared to the Scottish average of 88.2%.

Repair or maintenance satisfaction

94.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

92.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.4% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 39.4 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
203
Landlord Name
West Whitlawburn Housing Co-operative Ltd
Senior Officer
Miss Stephanie Marshall
Date Registered
20 Mar 1989
FCA / Company Number
2308RS
Scottish Charity Number
SC038737
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Co-operative Fully Mutual
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£4.67 million
Debt per unit
£4,661
Total staff employed by the RSL
31.80 (FTE)
Units partly owned
0
Registered address
Belmont House, 57 Belmont Road, Whitlawburn, G72 8PG
Correspondence address
Belmont House, 57 Belmont Road, Whitlawburn, G72 8PG

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
South Lanarkshire 644 0 0
Total 644 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 466 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 4 0 0
Ambulant Disabled 174 0 0
Other Specially Adapted 0 0 0
Total 644 0 0

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.