Housing Regulator publishes annual report and accounts for 2019/20


28 October 2020

The Scottish Housing Regulator today published its annual report and accounts for 2019/20.

The report highlights the work the Regulator did last year to safeguard and promote the interests of tenants, people who are homeless, and others who use the services of social landlords.

George Walker, the Regulator’s Chair, said: “We began drafting this report in March when COVID-19 had just begun to impact. Since then, the challenges for social landlords, tenants and people who are homeless have changed dramatically and at a pace.

“Our annual report reflects on the work we did during 2019/20 to safeguard and promote the interests of tenants and service users.

“At the start of 2019/20, we set out our regulatory priorities in a new Corporate Plan for 2019-2022. We implemented our new Regulatory Framework and published the first annual assurance statements for all social landlords in October.

“Our sixth National Report on landlords performance against the Scottish Social Housing Charter showed that, overall, social landlords continued to perform well against the standards and outcomes of the Charter. And our landlord reports and comparison tool let tenants find out about and compare their landlord’s performance.

“We kept a strong focus on homelessness services, engaging with 23 local authorities throughout the year and publishing a report on housing options and homelessness in Dumfries & Galloway. We also launched our inquiry into Glasgow City Council’s service for people who are homeless. And our research with the National Panel of tenants and service users gave important insights into people’s experience of using homelessness services.

“Our financial analysis showed that social landlords and tenants continue to benefit from competitive borrowing rates and investors in social housing in Scotland remained in close contact to understand how regulation was supporting the sector during the pandemic crisis.

“We also welcomed three new board members and said goodbye to others as their terms came to end.

“I would like to thank all of the landlords, tenants and service users and others who have worked with us this year. And, I’d like to pay special tribute to all of those who work and volunteer in social housing in Scotland, particularly during these unprecedented and challenging times.

“Over the coming months, we will continue to work with all of our stakeholders as we all continue to tackle the challenges of COVID-19.”

Read the Regulator's Annual Report and Accounts 2019/20.

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and seven Board members. More information about the Regulator can be found on its website at housingregulator.gov.scot
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager