Housing Regulator publishes factsheets on complaints and significant performance failures


20 April 2022

The Scottish Housing Regulator today published three updated factsheets for tenants and social landlords about complaints and significant performance failures.

The factsheets give information to tenants about making a complaint about a social landlord, and about how to contact the regulator about a significant performance failure by their landlord. The third factsheet explains to social landlords how the regulator will handle a report about a significant performance failure.

A significant performance failure is a serious concern about a landlord which significantly affects a number of tenants. Telling the regulator about a significant performance failure provides a way for tenants to raise serious concerns which may put tenants’ interests at risk.

Helen Shaw Director of Regulation said “We have published updated information on how to make a complaint and report a significant performance failure to support tenants to raise any issues of concern. We have also asked social landlords to share our factsheet on significant performance failures with their tenants to make sure tenants are aware of how to report significant performance failures to us.”

Read Complaints about a regulated body 

Read Significant performance failures: information for tenants of social landlords 

Read Significant performance failures: information for social landlords

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and six Board members. More information about the Regulator can be found on its website at housingregulator.gov.scot
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager