Regulator welcomes feedback on its communications


16 December 2022

The Scottish Housing Regulator (SHR) has welcomed the findings of independent research on its communications with stakeholders.

The research findings show that stakeholders generally find the range of communication methods SHR uses useful. Almost all (99%) said its publications, and website (96%) were useful. And, 95% said they found direct contact with SHR useful, with four-fifths of these saying it is very useful.

Most (85%) said the amount of information and the frequency of publications is about right. And most (82%) said the quality is very good or good. 

The survey also includes some suggestions to help the Regulator further develop its approach.

Iain Muirhead, the Regulator’s Director of Digital and Business Support said: “So much has changed about how we all live, work and communicate over the past few years. So, it’s really positive to hear that, overall, people continue to find the information we publish useful. And, that the quantity and quality still feel right.

“I’d like to thank everyone who took the time to take part in the survey. Your feedback helps give us valuable insight into how you use our information. We’ll use your feedback, alongside feedback we gather through our direct engagement with our stakeholders, to help inform how we communicate in the future.”

The survey explored people’s preferences for accessing information and looked at which regulatory publications they value most. 

Independent researchers Progressive Partnership ran the survey on the Regulator’s behalf. There were 111 responses from RSLs, local authorities, tenant organisations, representative groups and other bodies.

The Regulator will use the findings to help develop and tailor its future communications approach.

Read the full stakeholder communications research report.

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager