Scottish Housing Regulator appoints new team of volunteer Tenant Advisors to help keep tenants at the heart of its work


20 May 2022

The Scottish Housing Regulator has appointed a new team of 12 independent, volunteer Tenant Advisors to help keep tenants’ views at the heart of its work.    

The new Tenant Advisors come from across Scotland. The appointments were made following an open recruitment exercise supported by the independent tenant representative body, Tenant Information Service Scotland (TIS).

The Tenant Advisors will provide the Regulator with feedback from a tenant perspective to add to the other regulatory evidence it gathers, Tenant Advisors have been involved for example in testing landlords services by acting as mystery shoppers, reviewing the Regulator’s draft publications and asking other service users for their views when the Regulator is assessing the quality of services provided by social landlords.

Helen Shaw, Director of Regulation said:

“Working with Tenant Advisors is one of the important ways we hear from tenants and keep their views at the heart of what we do. So, I’m delighted to welcome our new team of 12, independent, volunteer Tenant Advisors.

“Our new Tenant Advisors come from right across Scotland and from a wide range of backgrounds and walks of life. They will bring a diverse range of experiences and perspectives.

“I’d like to thank everyone who applied for the role. I’d also like to thank all of our previous Tenants Advisors who have worked with us over the years. We know our new team of Tenant Advisors will build upon the important work they did to keep tenants at the heart of our regulation of social landlords in Scotland.”

Find out more about Tenant Advisors and the other ways we involve tenants in our work


Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and six Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager