Scottish Housing Regulator publishes its National Report on the Scottish Social Housing Charter 2021/22


31 August 2022

The Scottish Housing Regulator today published its National Report on the Scottish Social Housing Charter.

The report gives the headline findings of social landlords’ performance against the standards and outcomes of the Scottish Social Housing Charter during 2021/22 as well as headlines from the Scottish Government’s latest homelessness statistics. The report sets out the continued impact of the COVID-19 pandemic as landlords started to build back the range of services they provide to tenants and other service users and recognises the impact of a range of other significant challenges, including with supply chains and the increased cost of living.

It shows that:

  • the number of times households experiencing homelessness were not offered temporary accommodation by local authorities rose;
  • rent arrears are at the highest level since reporting against the Charter began;
  • tenant satisfaction remains high; and
  • landlords let substantially more homes than in the previous year.

The Regulator has also published a suite of performance information alongside the National report including individual landlord reports, comparison tool, and all of the statistical information landlords provided under the Charter.

The landlord reports and comparison tool let tenants find out about their landlord’s performance in the areas tenants said matter most: homes and rents, quality and maintenance, neighbourhood management, tenant satisfaction, and value for money. The statistical information allows landlords and others to benchmark performance.

George Walker, Chair of the Scottish Housing Regulator said “We know that the last year has brought further unprecedented challenges for social landlords, their tenants and other service users. The gradual easing of COVID related restrictions during 2021/22 meant that landlords could begin to recover out of the pandemic, but we know that this hasn’t been easy. And this has been coupled with problems with supply chains for labour and materials and cost of living increases. We felt that it’s important for us to recognise and report on the impact that these challenges have had on landlords, their tenants and people who are using their services.

"We’ve also published all of the statistical information, and our comparison tool, which tenants and service users have told us is a useful way to find out more about and compare their own landlord’s performance.”

Read the National Report on the Scottish Social Housing Charter - Headline Findings 2021/22

Read the landlord reports and use the comparison tool

See all of the statistical information about landlord performance

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager