Scottish Housing Regulator shares advice for landlords on surveying tenants and service users


19 January 2023

The Scottish Housing Regulator has today published updated advisory guidance for landlords on surveying their tenants and service users about how they are performing against the Scottish Social Housing Charter.

The advisory guidance was developed and produced by independent research firm, Engage, on the Regulator’s behalf. It outlines the range of survey methods available to landlords, and sets out best practice approaches for each method.

John Jellema, Assistant Director of Regulation, said:
“We’ve published this refreshed guide to help support landlords when they are carrying out their own surveys of tenants and service users.
“It includes advice, tips, and good practice on the range of ways landlords can reach out to and engage with tenants and service users including through digital options. We’ve also streamlined the advisory guidance to make it easier to use.
“We hope landlords find this guide a useful tool to use when designing and tailoring surveys.”

Read the advice for landlord on carrying out surveys of tenants and service users.

Notes to editors

  1. The Scottish Housing Regulator was established on 1 April 2011 under the Housing (Scotland) Act 2010. Its objective is to safeguard and promote the interests of tenants and others who use local authority and RSL housing services. The Regulator operates independently of Scottish Ministers and is accountable directly to the Scottish Parliament. It assumed its full regulatory responsibilities on 1 April 2012. The Regulator consists of the Chair and eight Board members. More information about the Regulator can be found on its website at
  2. SHR sets out how it regulates social landlords in its published framework – Regulation of Social Housing in Scotland.


Tracy Davren Communications Manager