National Panel of Tenants and Service Users research reports

Read the findings of our research with the National Panel of Tenants and Service Users.

National Panel of Tenants and Service Users 2020 to 2021

Updated 05 July 2021 Corporate publications

National Panel of Tenants and Service Users 2020 to 2021

National Panel of Tenants and Service Users 2019 to 2020

Updated 08 October 2020 Corporate publications

National Panel of Tenants and Service Users 2019 to 2020

National Panel of Tenants and Service Users - Mini Report - Tenant Participation and Digital Access - Year 6 - August 2019

Get an insight from the Panel of people's awareness and experiences of tenant participation and access to digital services.

Updated 09 August 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Tenant Participation and Digital Access - Year 6 - August 2019

National Panel of Tenants and Service Users - Overall Summary - August 2019

Updated 29 August 2019 Information for tenants

National Panel of Tenants and Service Users - Overall Summary - August 2019

National Panel of Tenants and Service Users - Mini Report - Gypsy/Traveller Sites - August 2019

Updated 29 August 2019 Information for tenants

National Panel of Tenants and Service Users - Mini Report - Gypsy/Traveller Sites - August 2019

National Panel of Tenants and Service Users - Mini Report - Homelessness Services - Year 6 - August 2019

This report examines people's experiences of using homlessness services.

Updated 16 August 2019 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Homelessness Services - Year 6 - August 2019

National Panel of Tenants and Service Users - Mini Report - Rent Consultation - August 2019

Updated 23 August 2019 Information for tenants

National Panel of Tenants and Service Users - Mini Report - Rent Consultation - August 2019

National Panel of Tenants and Service Users - Year 5 - March 2018

Read the findings from year five of the National Panel for an insight into people's experiences of using homelessness services.

Updated 25 June 2018 Corporate publications

National Panel of Tenants and Service Users - Year 5 - March 2018

National Panel of Tenants and Service Users - Year 4 - July 2017

Read the findings from the fourth year of research with the National Panel of Tenants and Service Users.

Updated 25 August 2017 Corporate publications

National Panel of Tenants and Service Users - Year 4 - July 2017

National Panel of Tenants and Service Users - Mini Report - Homelessness - December 2016

Read our mini-report to find out about people's experience of using local authority homelessness services.

Updated 16 December 2016 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Homelessness - December 2016

National Panel of Tenants and Service Users - Mini Report - Anti-social behaviour - November 2016

We look at people's experiences of anti-social behaviour.

Updated 30 November 2016 Corporate publications

National Panel of Tenants and Service Users - Mini Report - Anti-social behaviour - November 2016

National Panel of Tenants and Service Users - Year 3 - July 2016

Read the findings of our research from year three of the National Panel of Tenants and Service Users.

Updated 28 July 2017 Corporate publications

National Panel of Tenants and Service Users - Year 3 - July 2016

National Panel of Tenants and Service Users - Year 2 - June 2015

Read the findings from the second year of research with our National Panel which shows the quality of tenants’ homes, speed of emergency repairs response and affordability are central to tenant satisfaction.

Updated 19 June 2015 Corporate publications

National Panel of Tenants and Service Users - Year 2 - June 2015

National Panel of Tenants and Service Users - Year 1 - Awareness of SHR communications - July 2014

Read our report from the first year of the Panel in which we ask the Panel about their awareness of our communications.

Updated 10 October 2014 Corporate publications

National Panel of Tenants and Service Users - Year 1 - Awareness of SHR communications - July 2014

National Panel of Tenants and Service Users - Year 1 - July 2014

Read the findings from year one of our National Panel of Tenants and Service Users.

Updated 10 October 2014 Corporate publications

National Panel of Tenants and Service Users - Year 1 - July 2014