Ayrshire Housing

Correspondence address

119 Main Street
Ayr
KA8 8BX

Email address

info@ayrshirehousing.org.uk

Phone number

01292 880120

Website

https://www.ayrshirehousing.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

PDF 92KB

Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2024 this landlord owned 1,696 homes.

The total rent due to this landlord for the year was £8,658,330.

The landlord increased its weekly rent on average by 6.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £82.24 N/A
2 apartment 453 £89.45 £87.87 1.8%
3 apartment 742 £100.92 £90.29 11.8%
4 apartment 440 £110.25 £98.30 12.2%
5 apartment 61 £122.74 £108.29 13.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.

Keeping tenants informed

88.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.

Opportunities to participate

81.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.

Quality and maintenance of homes

Scottish Housing Quality Standard

77.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 4.0 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 7.5 days, compared to the Scottish average of 9.0 days.

Reactive repairs 'right first time'

This landlord completed 86.9% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

84.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

97.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.2% of the total rent it was due in the year, compared to the Scottish average of 99.4%.

Rent not collected: empty homes

It did not collect 0.7% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 28.7 days to re-let homes, compared to the Scottish average of 56.7 days.

Landlord details

RSL Registration Number
304
Landlord Name
Ayrshire Housing
Senior Officer
Mrs Lesley-Anne Junner
Date Registered
25 Mar 1999
FCA / Company Number
SC185652
Scottish Charity Number
SC027906
Landlord type
Mainstream
Constitution Type
Company Ltd by Guarantee - Charitable
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£8.08 million
Debt per unit
£20,007
Total staff employed by the RSL
29.55 (FTE)
Units partly owned
8
Registered address
119 Main Street, Ayr, KA8 8BX
Correspondence address
119 Main Street, Ayr, KA8 8BX

Housing stock

Housing stock (as at 31 March 2024)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Ayrshire 16 0 0
North Ayrshire 2 0 0
South Ayrshire 1,678 0 0
Total 1,696 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,492 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 47 0 0
Ambulant Disabled 157 0 0
Other Specially Adapted 0 0 0
Total 1,696 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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