Correspondence address

79 Hopetoun Street
Edinburgh
EH7 4QF

Email address

info@bield.co.uk

Phone number

0131 273 4000

Website

www.bield.co.uk

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Homes and rents

At 31 March 2019 this landlord owned 4,370 homes.

The total rent due to this landlord for the year was £30,535,927.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 492 £120.41 £70.22 71.5%
2 apartment 3,563 £139.21 £76.10 82.9%
3 apartment 211 £131.80 £77.70 69.6%
4 apartment 104 £109.41 £84.43 29.6%
5 apartment 0 £93.49

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

81.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

61.3% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 93.7%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.3 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.2 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 91.6% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

88.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.7%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 0.2 cases of anti-social behaviour were reported in the last year.

Cases resolved

70.0% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.6% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 2.3% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 55.6 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
71
Landlord Name
Bield Housing & Care
Senior Officer
Dr Lynne Douglas
Date Registered
8 Dec 1975
FCA / Company Number
1692RS
Scottish Charity Number
SC006878
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£46.54 million
Debt per unit
£503
Total staff employed by the RSL
490.50 (FTE)
Residential properties factored
898
Units partly owned
0
Registered address
79 Hopetoun Street, Edinburgh, EH7 4QF
Correspondence address
79 Hopetoun Street, Edinburgh, EH7 4QF

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 145 0 0
Argyll and Bute 303 0 0
City of Edinburgh 361 0 0
Dundee City 419 0 0
East Ayrshire 98 21 21
East Dunbartonshire 127 0 0
East Lothian 156 0 0
Falkirk 155 0 0
Fife 290 8 8
Glasgow City 384 0 0
Inverclyde 144 10 10
Midlothian 116 0 0
North Ayrshire 51 0 0
North Lanarkshire 372 0 0
Perth and Kinross 117 0 0
Renfrewshire 30 0 0
Scottish Borders 138 0 0
South Lanarkshire 111 0 0
Stirling 104 0 0
West Dunbartonshire 202 0 0
West Lothian 554 0 0
Total 4,377 39 39
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 120 0 0
Sheltered 0 0 0
Very Sheltered 79 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 312 0 0
Community Alarm 3,740 35 35
Wheelchair 126 4 4
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,377 39 39