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Homes and rents

At 31 March 2020 this landlord owned 4,375 homes.

The total rent due to this landlord for the year was £31,225,507.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 493 £137.23 £73.47 86.8%
2 apartment 3,563 £142.55 £78.65 81.2%
3 apartment 215 £135.27 £82.26 64.4%
4 apartment 104 £118.95 £89.76 32.5%
5 apartment - - £98.69 N/A

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

83.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

56.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.0% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.3 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 4.8 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 92.7% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

88.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.9% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 2.7% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 54.7 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
71
Landlord Name
Bield Housing & Care
Senior Officer
Dr Lynne Douglas
Date Registered
8 Dec 1975
FCA / Company Number
1692RS
Scottish Charity Number
SC006878
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£46.54 million
Debt per unit
£503
Total staff employed by the RSL
457.30 (FTE)
Units partly owned
185
Registered address
79 Hopetoun Street, Edinburgh, EH7 4QF
Correspondence address
79 Hopetoun Street, Edinburgh, EH7 4QF

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 145 0 0
Argyll and Bute 303 0 0
City of Edinburgh 361 0 0
Dundee City 419 0 0
East Ayrshire 98 21 21
East Dunbartonshire 127 0 0
East Lothian 157 0 0
Falkirk 155 0 0
Fife 291 8 8
Glasgow City 385 0 0
Inverclyde 144 10 10
Midlothian 116 0 0
North Ayrshire 51 0 0
North Lanarkshire 372 0 0
Perth and Kinross 118 0 0
Renfrewshire 30 0 0
Scottish Borders 138 0 0
South Lanarkshire 111 0 0
Stirling 104 0 0
West Dunbartonshire 202 0 0
West Lothian 554 0 0
Total 4,381 39 39
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 124 0 0
Sheltered 0 0 0
Very Sheltered 79 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 312 0 0
Community Alarm 3,740 35 35
Wheelchair 126 4 4
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,381 39 39

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.