Bield Housing & Care

Correspondence address

79 Hopetoun Street
Edinburgh
EH7 4QF

Email address

info@bield.co.uk

Phone number

0131 273 4000

Website

https://www.bield.co.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 4,353 homes.

The total rent due to this landlord for the year was £33,374,548.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 468 £136.86 £78.26 74.9%
2 apartment 3,561 £150.31 £83.46 80.1%
3 apartment 215 £147.42 £86.28 70.9%
4 apartment 109 £142.67 £93.96 51.8%
5 apartment - - £103.72 N/A

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

80.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

77.9% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

57.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

95.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 6.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 7.4 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 79.4% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

81.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.4% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 3.4% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 97.4 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
71
Landlord Name
Bield Housing & Care
Senior Officer
Dr Lynne Douglas
Date Registered
12 Aug 1975
FCA / Company Number
1692RS
Scottish Charity Number
SC006878
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£43.01 million
Debt per unit
£130
Total staff employed by the RSL
458.95 (FTE)
Units partly owned
149
Registered address
79 Hopetoun Street, Edinburgh, EH7 4QF
Correspondence address
79 Hopetoun Street, Edinburgh, EH7 4QF

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 145 0 0
Argyll and Bute 303 0 0
Fife 313 8 8
City of Edinburgh 354 8 8
Dundee City 420 0 0
East Ayrshire 98 21 21
East Dunbartonshire 87 0 0
Falkirk 155 0 0
East Lothian 157 0 0
Glasgow City 385 0 0
Inverclyde 144 10 10
Midlothian 116 0 0
North Lanarkshire 372 0 0
North Ayrshire 51 0 0
Renfrewshire 30 0 0
Perth and Kinross 117 0 0
Scottish Borders 138 0 0
South Lanarkshire 111 0 0
West Dunbartonshire 202 0 0
Stirling 104 0 0
West Lothian 556 0 0
Total 4,358 47 47
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 124 0 0
Sheltered 0 0 0
Very Sheltered 71 8 8
Sheltered Wheelchair 0 0 0
Amenity Housing 335 0 0
Community Alarm 3,702 35 35
Wheelchair 126 4 4
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,358 47 47

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

Read this landlord's audited financial statements.

Rules

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