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Homes and rents

At 31 March 2022 this landlord owned 1,925 homes.

The total rent due to this landlord for the year was £9,475,777.

The landlord increased its weekly rent on average by 2.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 83 £64.50 £75.95 -15.1%
2 apartment 985 £83.69 £81.32 2.9%
3 apartment 582 £95.02 £84.18 12.9%
4 apartment 242 £106.67 £91.48 16.6%
5 apartment 33 £117.21 £100.74 16.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

82.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

79.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

55.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

70.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 74.6%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.3 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 6.2 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 90.1% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

94.9% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

61.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 97.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 54.0 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
83
Landlord Name
Castlehill Housing Association Ltd
Senior Officer
Mr David Lappin
Date Registered
12 Aug 1975
FCA / Company Number
1670RS
Scottish Charity Number
SC013584
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Mixed
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£11.06 million
Debt per unit
£14,101
Total staff employed by the RSL
67.66 (FTE)
Units partly owned
110
Registered address
4 Carden Place, Aberdeen, AB10 1UT
Correspondence address
4 Carden Place, Aberdeen, AB10 1UT

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 1,112 1 4
Aberdeenshire 748 1 5
Moray 65 0 0
Total 1,925 2 9
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,381 0 0
Sheltered 386 0 0
Very Sheltered 136 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 2 9
Community Alarm 0 0 0
Wheelchair 22 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 1,925 2 9