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Homes and rents

At 31 March 2019 this landlord owned 2,954 homes.

The total rent due to this landlord for the year was £11,068,561.

The landlord increased its weekly rent on average by 3.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 172 £64.63 £70.22 -8.0%
2 apartment 927 £68.77 £76.11 -9.6%
3 apartment 1,261 £78.44 £77.70 1.0%
4 apartment 513 £87.32 £84.43 3.4%
5 apartment 81 £88.99 £93.50 -4.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.8% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

88.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

91.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.2 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 98.4% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

85.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 4.8 cases of anti-social behaviour were reported in the last year.

Cases resolved

99.3% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.1% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 1.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 42.9 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
1012
Landlord Name
East Renfrewshire Council
Senior Officer
Miss Suzanne Conlin
Date Registered
4 Jan 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Urban
Asset Owning
Yes
Statutory Intervention
No
Residential properties factored
778
Correspondence address
211 Main Street, Barrhead, East Renfrewshire, G78 1SY

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Renfrewshire 3,120 0 0
Total 3,120 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,901 0 0
Sheltered 244 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 23 0 0
Community Alarm 166 0 0
Wheelchair 2 0 0
Ambulant Disabled 784 0 0
Other Specially Adapted 0 0 0
Total 3,120 0 0

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.