Engagement plan from 1 April 2024 to 31 March 2025

Landlord name

East Renfrewshire Council

Publication date

02 April 2024

Why we are engaging with East Renfrewshire Council (East Renfrewshire) 

We are engaging with East Renfrewshire about its services for people who are homeless and tenant and resident safety.  

The context in which local authorities are delivering services to people who are experiencing homelessness has become increasingly challenging in the last few years.  In our December 2023 update to our thematic report on homelessness services in Scotland we set out that there is a heightened risk of systemic failure in the delivery of some local authorities’ services to people experiencing homelessness.  By this we mean that there is a risk that the demands on some local authorities could shortly exceed their capacity to respond.  This is the case at East Renfrewshire.  We will continue to monitor, assess and report on East Renfrewshire’s performance in discharging its duties to people who are homeless. 

During 2023/24, we reviewed and compared the data for all local authorities from the Scottish Government’s national homelessness statistics.  We also spoke to all local authorities to gather further information and assurance about their homelessness services.  To assess the risks to people who are threatened with or experiencing homelessness we will engage with all local authorities during 2024/25 with a focus on the provision of appropriate temporary accommodation. 

We will engage with East Renfrewshire in particular about the following areas:  

  • how people access the homelessness services provided by East Renfrewshire;  
  • the provision of temporary accommodation by East Renfrewshire to people who are homeless; and  
  • outcomes for people who are homeless.   

East Renfrewshire has told us that a significant number of its tenants’ homes do not fully comply with electrical safety requirements which came into force in early 2022 and form part of the Scottish Housing Quality Standard. East Renfrewshire is currently progressing inspections to provide Electrical Installation Condition Reports in all of its tenants’ homes.   

East Renfrewshire has told us about challenges it has faced, including accessing tenants’ homes, which has delayed its progress to complete the outstanding works. We expect East Renfrewshire to have appropriate plans in place to mitigate the delays in progressing these works.  

What East Renfrewshire must do 

East Renfrewshire must:  

  • send us the information we require in relation to its homelessness service;   
  • continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order; 
  • keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order; and 
  • send us monthly updates on progress on achieving compliance with electrical safety requirements. 

What we will do 

We will: 

  • review the information East Renfrewshire provides about its homelessness service; 
  • meet with East Renfrewshire on a quarterly basis to discuss its homelessness service and engage as necessary; 
  • meet with East Renfrewshire to seek assurance about its best efforts to provide suitable temporary accommodation;  
  • review East Renfrewshire progress on achieving compliance with electrical safety requirements and engage as necessary; and 
  • update our published engagement plan in the light of any material change to our planned engagement with East Renfrewshire. 

Regulatory returns  

East Renfrewshire must provide us with the following annual regulatory returns: 

  • Annual Assurance Statement; and  
  • Annual Return on the Charter. 

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  

Our lead officer for East Renfrewshire Council is:

Stephen Lalley

Regulation Manager