Engagement plan from 4 November 2021 to 30 March 2022

Landlord name

Glasgow West Housing Association Ltd

Publication date

04 November 2021

Regulatory status


The RSL meets regulatory requirements, including the Standards of Governance and Financial Management.

Why we are engaging with Glasgow West

We are engaging with Glasgow West about governance and tenant and resident safety.

COVID-19 has significantly impacted the services provided by social landlords. We will continue to monitor, assess and report upon how each landlord is responding and we will keep our regulatory engagement under review so that we can continue to respond to the challenges of COVID-19.

In late February 2021, we received information that led us to review whether Glasgow West was compliant with the Regulatory Standards of Governance & Financial Management (the Regulatory Standards). This followed Glasgow West notifying us of a potentially serious tenant and resident safety matter relating to high level glass on public walkways within some of its high rise buildings. Subsequently it also identified a potential fire safety issue in the public walkways in these buildings. Since then we have been engaging with Glasgow West about both the immediate and long-term steps it is taking to address these issues and to ensure that it is complying with the Regulatory Standards and all tenant and resident safety requirements.

As a result, in March 2021 we put Glasgow West’s regulatory status under review. To allow us to complete our review, we asked Glasgow West to provide us with assurance that it was addressing the tenant and resident safety matters and about its compliance with regulatory guidance on Notifiable Events. Glasgow West has put in place a number of temporary safety measures to mitigate the risks to tenants and others and has developed a plan for delivering a long-term solution to these matters. Glasgow West has also been proactive in its decision to
commission an independent assessment of its compliance with its other health and safety obligations and has now developed an action plan to implement further improvements identified as a result of this work in relation to legionella and asbestos management.

Following our engagement, Glasgow West also decided to commission an independent review into its handling of the tenant and resident safety Notifiable Event. Following the recommendations of the independent review, it has already taken steps to make some improvements in its governance and has developed an action plan to implement the remaining recommendations. We have completed our review and are satisfied that Glasgow West has provided us with sufficient assurance about how it is managing these issues and its compliance with Regulatory Standards. So we have updated its regulatory status to Compliant. We will continue to engage with Glasgow West as it progresses its plans for a long term solution to the tenant and resident safety matter as well as implementing its action plans for improvements. 

What Glasgow West must do

Glasgow West must:

  • provide us with monthly updates from November 2021 on progress with the implementation of its comprehensive immediate and long-term plans to address the problems identified with the glass walkways and fire safety issues;
  • inform us of any material delay or impact on its ability to address this tenant and resident safety matter;
  • update us on the implementation of the remaining actions relating to its governance and improvements to legionella and asbestos management; and
  • inform us when it considers the tenant and resident safety matter to be fully resolved and provide us with the assurance we require to confirm that our Regulatory Standards and all other health and safety obligations are met. 

What we will do

We will:

  • engage with Glasgow West to monitor progress with its immediate and long-term actions to address the tenant and resident safety matter as well as to implement improvements in response to its governance and health and safety reviews.
  • arrange to observe a governing body meeting and to provide feedback.

Regulatory returns

Glasgow West must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate:

  • Annual Assurance Statement
  • audited financial statements and external auditor’s management letter;
  • loan portfolio return
  • five year financial projections; and 
  • Annual Return on the Charter.

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.

Our lead officer for Glasgow West Housing Association Ltd is:

Craig Heron

Regulation Manager

Buchanan House
58 Port Dundas Road
G4 0HF

0141 242 5577