Grampian Housing Association Ltd
Correspondence address
Huntly House
74 Huntly Street
Aberdeen
AB10 1TD
Email address
Phone number
Homes and rents
At 31 March 2024 this landlord owned 3,714 homes.
The total rent due to this landlord for the year was £19,856,633.
The landlord increased its weekly rent on average by 7.7% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
79.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.
Keeping tenants informed
87.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.
Opportunities to participate
93.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.
Quality and maintenance of homes
Scottish Housing Quality Standard
92.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 2.1 hours, compared to the Scottish average of 4.0 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 6.8 days, compared to the Scottish average of 9.0 days.
Reactive repairs 'right first time'
This landlord completed 96.4% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
84.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
97.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.4%.
Rent not collected: empty homes
It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 27.6 days to re-let homes, compared to the Scottish average of 56.7 days.
Landlord details
- RSL Registration Number
- 120
- Landlord Name
- Grampian Housing Association Ltd
- Senior Officer
- Mr Craig Stirrat
- Date Registered
- 12 Dec 1978
- FCA / Company Number
- 1769RS
- Scottish Charity Number
- SC042023
- Landlord type
- Mainstream
- Constitution Type
- Registered Society - Charitable - Community Based
- Clients
- General
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- Yes
- Annual Turnover
- £21.26 million
- Debt per unit
- £21,740
- Total staff employed by the RSL
- 125.20 (FTE)
- Units partly owned
- 417
- Registered address
- Huntly House, 74 Huntly Street, Aberdeen, AB10 1TD
- Correspondence address
- Huntly House, 74 Huntly Street, Aberdeen, AB10 1TD
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
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Engagement plan from 1 April 2024 to 31 March 2025
Document -
Engagement plan from 31 March 2023 to 31 March 2024
Document -
Engagement plan from 31 March 2022 to 30 March 2023
Document -
Engagement plan from 24 January 2022 until 30 March 2022
Document -
Engagement plan from 31 March 2021 to 23 January 2022
Document -
Engagement plan from 04/01/2019 to 30/03/2020
PDF414KB
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
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Regulation Plan from 02/05/2019 to 28/03/2019 (Medium engagement)
PDF222KB -
Regulation Plan from 29/03/2018 to 02/04/2019 (Medium engagement)
PDF144KB -
Regulation Plan from 31/03/2017 to 30/03/2018 (Medium engagement)
PDF155KB -
Regulation Plan from 31/03/2016 to 30/03/2017 (Medium engagement)
PDF149KB -
Regulation Plan from 04/01/2015 to 31/03/2016 (Medium engagement)
PDF150KB -
Regulation Plan from 28/03/2014 to 30/03/2015 (Medium engagement)
PDF147KB -
Regulation Plan from 28/03/2013 to 12/01/2013 (Medium engagement)
PDF147KB -
Regulation Plan from 12/02/2013 to 27/03/2014 (Medium engagement)
PDF147KB -
Regulation Plan from 04/04/2012 to 27/03/2013 (Medium engagement)
PDF32KB -
Regulation Plan from 31/03/2011 to 04/03/2012 (Medium engagement)
PDF31KB
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
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Accounts 2022/2023
PDF1MB -
Accounts 2021/2022
PDF585KB -
Accounts 2020/2021
PDF500KB -
Accounts 2019/2020
PDF559KB -
Accounts 2018/2019
PDF2MB -
Accounts 2017/2018
PDF6MB -
Accounts 2016/2017
PDF2MB -
Accounts 2015/2016
PDF2MB -
Accounts 2014/2015
PDF2MB -
Accounts 2013/2014
PDF2MB -
Accounts 2012/2013
PDF1MB -
Accounts 2011/2012
PDF2MB -
Accounts 2010/2011
PDF14MB -
Accounts 2009/2010
PDF2MB
Rules
Find out more about how this landlord is governed and run.