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Homes and rents

At 31 March 2019 this landlord owned 4,014 homes.

The total rent due to this landlord for the year was £27,446,035.

The landlord increased its weekly rent on average by 3.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 26 £101.23 £70.22 44.2%
2 apartment 3,278 £115.38 £76.11 51.6%
3 apartment 566 £114.74 £77.70 47.7%
4 apartment 130 £111.60 £84.43 32.2%
5 apartment 14 £107.23 £93.50 14.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

88.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

75.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.6 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.2 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 96.4% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

87.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 0.8 cases of anti-social behaviour were reported in the last year.

Cases resolved

84.9% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.5% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 2.1% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 36.0 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
124
Landlord Name
Hanover (Scotland) Housing Association Ltd
Senior Officer
Mrs Helen Murdoch
Date Registered
6 Apr 1979
FCA / Company Number
1983RS
Scottish Charity Number
SC014738
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£36.29 million
Debt per unit
£6,560
Total staff employed by the RSL
461.10 (FTE)
Residential properties factored
1,191
Units partly owned
139
Registered address
95 McDonald Road, Edinburgh, EH7 4NS
Correspondence address
95 McDonald Road, Edinburgh, EH7 4NS

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 121 0 0
Aberdeenshire 395 0 0
City of Edinburgh 129 0 0
Clackmannanshire 86 0 0
Dumfries and Galloway 129 0 0
East Ayrshire 147 0 0
East Dunbartonshire 126 16 24
East Lothian 0 0 0
East Renfrewshire 279 15 15
Falkirk 196 0 0
Fife 116 0 0
Glasgow City 381 0 0
Highland 338 0 0
Moray 471 58 93
North Ayrshire 82 0 0
North Lanarkshire 49 16 20
Perth and Kinross 96 0 0
Renfrewshire 356 46 56
Scottish Borders 238 0 0
South Ayrshire 175 0 0
South Lanarkshire 195 72 84
Stirling 78 0 0
West Lothian 223 0 0
Total 4,406 223 292
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 391 0 0
Sheltered 2,769 0 0
Very Sheltered 348 223 292
Sheltered Wheelchair 25 0 0
Amenity Housing 861 0 0
Community Alarm 0 0 0
Wheelchair 12 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,406 223 292

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.