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Homes and rents

At 31 March 2023 this landlord owned 4,494 homes.

The total rent due to this landlord for the year was £34,130,798.

The landlord increased its weekly rent on average by 3.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 25 £113.02 £78.26 44.4%
2 apartment 3,457 £127.67 £83.46 53.0%
3 apartment 790 £134.39 £86.28 55.8%
4 apartment 189 £120.36 £93.96 28.1%
5 apartment 33 £125.86 £103.72 21.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

81.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

81.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

64.9% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

89.9% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.1 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 6.3 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 89.7% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

84.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 3.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 87.0 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
124
Landlord Name
Hanover (Scotland) Housing Association Ltd
Senior Officer
Ms Angela Currie
Date Registered
4 Jun 1979
FCA / Company Number
1983RS
Scottish Charity Number
SC014738
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Mixed
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£43.84 million
Debt per unit
£8,554
Total staff employed by the RSL
502.55 (FTE)
Units partly owned
139
Registered address
95 McDonald Road, Edinburgh, EH7 4NS
Correspondence address
95 McDonald Road, Edinburgh, EH7 4NS

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
South Ayrshire 175 0 0
Angus 0 0 0
West Lothian 223 0 0
Stirling 93 0 0
Perth and Kinross 96 0 0
Scottish Borders 238 0 0
Aberdeen City 121 0 0
Renfrewshire 356 46 56
Highland 338 0 0
North Ayrshire 82 0 0
Aberdeenshire 395 0 0
East Ayrshire 147 0 0
East Lothian 0 0 0
Dumfries and Galloway 129 0 0
East Dunbartonshire 126 16 24
Clackmannanshire 86 0 0
Falkirk 196 0 0
Fife 116 0 0
City of Edinburgh 129 0 0
Glasgow City 380 0 0
South Lanarkshire 193 72 84
Moray 572 58 93
East Renfrewshire 254 38 38
North Lanarkshire 49 16 20
Total 4,494 246 315
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 466 0 0
Sheltered 2,771 0 0
Very Sheltered 323 246 315
Sheltered Wheelchair 31 0 0
Amenity Housing 895 0 0
Community Alarm 0 0 0
Wheelchair 8 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 4,494 246 315

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.