Please select a preferred format

Homes and rents

At 31 March 2020 this landlord owned 274 homes.

The total rent due to this landlord for the year was £1,268,135.

The landlord increased its weekly rent on average by 2.3% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £73.47 N/A
2 apartment 112 £80.05 £78.65 1.8%
3 apartment 116 £91.44 £82.26 11.2%
4 apartment 46 £98.64 £89.76 9.9%
5 apartment - - £98.69 N/A

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

93.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

98.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

87.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

98.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 9.3 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 82.4% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

89.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.3% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.1% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 13.4 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
311
Landlord Name
Homes for Life Housing Partnership
Senior Officer
Mr George Russell
Date Registered
11 Dec 2003
FCA / Company Number
SC188299
Scottish Charity Number
SC028542
Landlord type
Mainstream
Constitution Type
Company Ltd by Guarantee - Charitable
Clients
General
Settlement
Mixed
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£1.59 million
Debt per unit
£5,474
Total staff employed by the RSL
7.65 (FTE)
Units partly owned
12
Registered address
Tolbooth Gate, 57 Market Street, Haddington, EH41 3JG
Correspondence address
Tolbooth Gate, 57 Market Street, Haddington, EH41 3JG

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Lothian 299 4 9
Total 299 4 9
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 291 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 4 9
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 8 0 0
Total 299 4 9