Why we are engaging with Irvine Housing Association (Irvine)
We are engaging with Irvine about its service quality.
Registered as Irvine Housing Association Ltd, Irvine is trading as Riverside Scotland. Irvine is part of the Riverside Group.
To assess the risk to social landlord services we have reviewed and compared the 2020/21 service quality performance of all social landlords to identify the weakest performing landlords. For our review we excluded the indicators where COVID-19 had the most significant impact on services. We will engage with Irvine about tenant satisfaction.
What Irvine must do
Irvine must provide us with the information we require about its service quality.
What we will do
We will engage with Irvine about the information it provides about its service quality.
Irvine must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate:
- Annual Assurance Statement;
- audited financial statements and external auditor’s management letter;
- loan portfolio return;
- five year financial projections; and
- Annual Return on the Charter.
It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.