Engagement plan from 31 March 2023 to 31 March 2024

Landlord name

Irvine Housing Association Ltd

Publication date

31 March 2023

Regulatory status


The RSL meets regulatory requirements, including the Standards of Governance and Financial Management.

Why we are engaging with Irvine Housing Association Ltd (Irvine) 

We are engaging with Irvine about its service quality.   

Registered as Irvine Housing Association Ltd, Irvine is trading as Riverside Scotland.  Irvine is part of the Riverside Group.  

To assess the risk to social landlord services we have reviewed and compared the 2021/22 service quality performance of all social landlords to identify the weakest performing landlords.  We will therefore engage with Irvine about tenant satisfaction.   

What Irvine must do 

Irvine must: 

  • review its performance for tenant satisfaction and consider what improvement action it needs to take.  

What we will do 

We will: 

  • review Irvine’s service quality performance as part of our 2023/24 risk assessment; and 
  • update our published engagement plan in the light of any material change to our planned engagement with Irvine.  

Regulatory returns  

Irvine must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate: 

  • Annual Assurance Statement; 
  • audited financial statements and external auditor’s management letter; 
  • loan portfolio return; 
  • five year financial projections; and 
  • Annual Return on the Charter.  

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  


Our lead officer for Irvine Housing Association Ltd is:

Dean Reynolds,

Regulation Manager