Lister Housing Co-operative Ltd

Correspondence address

36 Lauriston Place
Edinburgh
EH3 9EZ

Email address

info@lister.coop

Phone number

0131 229 6176

Website

https://lister.coop

Assurance statement 2022/2023

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2022 this landlord owned 185 homes.

The total rent due to this landlord for the year was £834,309.

The landlord increased its weekly rent on average by 1.8% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 7 £65.87 £75.95 -13.3%
2 apartment 22 £73.99 £81.32 -9.0%
3 apartment 89 £82.43 £84.18 -2.1%
4 apartment 52 £89.58 £91.48 -2.1%
5 apartment 15 £114.23 £100.74 13.4%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

90.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

78.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

82.7% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 16.8 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 10.6 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 79.6% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

87.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

87.5% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 1.0% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 97.0 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
150
Landlord Name
Lister Housing Co-operative Ltd
Senior Officer
Mr John Rankin
Date Registered
12 Jul 1976
FCA / Company Number
1876RS
Landlord type
Mainstream
Constitution Type
I&P - Non-charitable - Co-operative Fully Mutual
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£0.93 million
Debt per unit
£0
Total staff employed by the RSL
4.10 (FTE)
Units partly owned
0
Registered address
36 Lauriston Place, Edinburgh, EH3 9EZ
Correspondence address
36 Lauriston Place, Edinburgh, EH3 9EZ

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 185 0 0
Total 185 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 164 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 2 0 0
Ambulant Disabled 13 0 0
Other Specially Adapted 6 0 0
Total 185 0 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.