Lochaber Housing Association Ltd
Homes and rents
At 31 March 2023 this landlord owned 726 homes.
The total rent due to this landlord for the year was £3,568,412.
The landlord increased its weekly rent on average by 7.0% from the previous year.
Average weekly rents
Of the tenants who responded to this landlord's most recent satisfaction survey:
92.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.
Keeping tenants informed
94.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.
Opportunities to participate
95.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.
Quality and maintenance of homes
Scottish Housing Quality Standard
97.8% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.
The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.2 hours.
The average time this landlord took to complete non-emergency repairs was 4.1 days, compared to the Scottish average of 8.7 days.
Reactive repairs 'right first time'
This landlord completed 97.3% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.
Repair or maintenance satisfaction
99.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Percentage of anti-social behaviour cases resolved
100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 101.3% of the total rent it was due in the year, compared to the Scottish average of 99.0%.
Rent not collected: empty homes
It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.
It took an average of 13.0 days to re-let homes, compared to the Scottish average of 55.6 days.
- RSL Registration Number
- Landlord Name
- Lochaber Housing Association Ltd
- Senior Officer
- Ms Margaret Moynihan
- Date Registered
- 17 Oct 1988
- FCA / Company Number
- Scottish Charity Number
- Landlord type
- Constitution Type
- I&P - Charitable - General
- Asset Owning
- National Operator
- Statutory Intervention
- Systemic Importance
- Annual Turnover
- £4.94 million
- Debt per unit
- Total staff employed by the RSL
- 48.00 (FTE)
- Units partly owned
- Registered address
- 101 High Street, Fort William, Inverness shire, PH33 6DG
- Correspondence address
- 101 High Street, Fort William, PH33 6DG
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Read this landlords annual statement about whether it meets the Regulatory Standards.
Read this landlord's audited financial statements.
Find out more about how this landlord is governed and run.