Please select a preferred format

Homes and rents

At 31 March 2023 this landlord owned 1,014 homes.

The total rent due to this landlord for the year was £5,543,190.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 264 £105.82 £83.46 26.8%
3 apartment 517 £102.52 £86.28 18.8%
4 apartment 192 £107.12 £93.96 14.0%
5 apartment 41 £126.15 £103.72 21.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

94.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

96.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

82.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.4 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 84.2% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

90.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.8% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 33.2 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
284
Landlord Name
Manor Estates Housing Association Ltd
Senior Officer
Ms Claire Ironside
Date Registered
5 Sep 1994
FCA / Company Number
2484RS
Scottish Charity Number
SC023106
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£6.44 million
Debt per unit
£11,851
Total staff employed by the RSL
25.60 (FTE)
Units partly owned
0
Registered address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW
Correspondence address
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
City of Edinburgh 998 0 0
Fife 16 0 0
Total 1,014 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 807 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 199 0 0
Community Alarm 0 0 0
Wheelchair 8 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 1,014 0 0