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Homes and rents

At 31 March 2020 this landlord owned 12,935 homes.

The total rent due to this landlord for the year was £47,527,686.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 66 £56.08 £73.47 -23.7%
2 apartment 2,900 £71.00 £78.65 -9.7%
3 apartment 5,727 £72.13 £82.26 -12.3%
4 apartment 3,829 £73.28 £89.76 -18.4%
5 apartment 413 £74.35 £98.69 -24.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

93.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 89.2%.

Keeping tenants informed

95.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 92.0%.

Opportunities to participate

95.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.2%.

Quality and maintenance of homes

Scottish Housing Quality Standard

99.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 3.6 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 6.3 days, compared to the Scottish average of 6.4 days.

Reactive repairs 'right first time'

This landlord completed 98.5% of reactive repairs 'right first time' compared to the Scottish average of 92.4%.

Repair or maintenance satisfaction

95.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

83.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.1%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.2% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.6% of rent due because homes were empty, compared to the Scottish average of 1.2%.

Re-let homes

It took an average of 26.3 days to re-let homes, compared to the Scottish average of 31.8 days.

Landlord details

RSL Registration Number
1019
Landlord Name
North Ayrshire Council
Senior Officer
Mrs Yvonne Baulk
Date Registered
4 Jan 1996
Landlord type
Local authority
Clients
Mixed
Settlement
Urban
Asset Owning
Yes
Statutory Intervention
No
Correspondence address
North Ayrshire Council, Cunninghame House, Irvine, KA12 8EE

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
North Ayrshire 12,935 15 36
Total 12,935 15 36
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 5,667 15 36
Sheltered 495 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 40 0 0
Amenity Housing 896 0 0
Community Alarm 5,366 0 0
Wheelchair 71 0 0
Ambulant Disabled 400 0 0
Other Specially Adapted 0 0 0
Total 12,935 15 36

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Local Scrutiny Plan

Find out about our past engagement with this landlord. Local Scrutiny Plans were produced in conjunction with Audit Scotland and other scrutiny bodies. We now publish information about our engagement with Local Authorities’ Housing and Homelessness Services in our Engagement Plans. Local scrutiny plans can be accessed on Audit Scotland’s website at www.auditscotland.gov.uk.