Ore Valley Housing Association Ltd
Correspondence address
114-116 Station Road
Cardenden
Fife
KY5 0BW
Email address
Phone number
Website
Homes and rents
At 31 March 2024 this landlord owned 726 homes.
The total rent due to this landlord for the year was £3,594,032.
The landlord increased its weekly rent on average by 6.0% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
90.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.5%.
Keeping tenants informed
96.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 90.5%.
Opportunities to participate
100.0% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.7%.
Quality and maintenance of homes
Scottish Housing Quality Standard
99.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 84.4%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 1.8 hours, compared to the Scottish average of 4.0 hours.
Non-emergency repairs
The average time this landlord took to complete non-emergency repairs was 5.8 days, compared to the Scottish average of 9.0 days.
Reactive repairs 'right first time'
This landlord completed 94.3% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.
Repair or maintenance satisfaction
96.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.3%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.3%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 99.6% of the total rent it was due in the year, compared to the Scottish average of 99.4%.
Rent not collected: empty homes
It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 36.5 days to re-let homes, compared to the Scottish average of 56.7 days.
Landlord details
- RSL Registration Number
- 236
- Landlord Name
- Ore Valley Housing Association Ltd
- Senior Officer
- Mr Nicholas Clark
- Date Registered
- 30 Apr 1991
- FCA / Company Number
- 2382RS
- Scottish Charity Number
- SC031773
- Landlord type
- Mainstream
- Constitution Type
- Registered Society - Charitable - General
- Clients
- General
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- No
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £3.93 million
- Debt per unit
- £25,108
- Total staff employed by the RSL
- 23.00 (FTE)
- Units partly owned
- 0
- Registered address
- 114-116 Station Road, Cardenden, Fife, KY5 0BW
- Correspondence address
- 114-116 Station Road, Cardenden, Fife, KY5 0BW
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
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Engagement plan from 1 April 2024 to 31 March 2025
Document -
Engagement plan from 6 December 2023 to 31 March 2024
Document -
Engagement plan from 31 March 2023 to 5 December 2023
Document -
Engagement plan from 31 March 2022 to 30 March 2023
Document -
Engagement plan from 31 March 2021 to 30 March 2022
Document -
Engagement plan from 04/01/2019 to 30/03/2020
PDF360KB
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
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Regulation Plan from 31/03/2017 to 30/03/2018 (Medium engagement)
PDF230KB -
Regulation Plan from 12/09/2016 to 30/03/2017 (Medium engagement)
PDF139KB -
Regulation Plan from 31/03/2016 to 12/08/2016 (Medium engagement)
PDF27KB -
Regulation Plan from 04/01/2015 to 31/03/2016 (Medium engagement)
PDF147KB -
Regulation Plan from 28/03/2014 to 30/03/2015 (Medium engagement)
PDF148KB -
Regulation Plan from 11/08/2013 to 27/03/2014 (Medium engagement)
PDF146KB
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
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Accounts 2023/2024
PDF777KB -
Accounts 2022/2023
PDF875KB -
Accounts 2021/2022
PDF737KB -
Accounts 2020/2021
PDF772KB -
Accounts 2019/2020
PDF1MB -
Accounts 2018/2019
PDF322KB -
Accounts 2017/2018
PDF1MB -
Accounts 2016/2017
PDF1MB -
Accounts 2015/2016
PDF1MB -
Accounts 2014/2015
PDF1MB -
Accounts 2013/2014
PDF982KB -
Accounts 2012/2013
PDF2MB -
Accounts 2011/2012
PDF3MB -
Accounts 2010/2011
PDF1MB -
Accounts 2009/2010
PDF1MB
Rules
Find out more about how this landlord is governed and run.