Sanctuary Scotland Housing Association Ltd

Correspondence address

Sanctuary House
7 Freeland Drive
Priesthill
G53 6PG

Email address

scotland@sanctuary-housing.co.uk

Phone number

0141 876 4900

Website

www.sanctuary-scotland.co.uk

Assurance statement 2022/2023

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Engagement plan from 31 March 2023 to 31 March 2024

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Homes and rents

At 31 March 2022 this landlord owned 8,220 homes.

The total rent due to this landlord for the year was £41,387,708.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 54 £65.58 £75.95 -13.7%
2 apartment 1,047 £81.54 £81.32 0.3%
3 apartment 4,076 £94.46 £84.18 12.2%
4 apartment 2,619 £103.73 £91.48 13.4%
5 apartment 424 £111.44 £100.74 10.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

70.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

79.3% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

89.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

72.6% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 5.8 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 17.7 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 90.3% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

87.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

95.6% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.6% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.5% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 30.3 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
302
Landlord Name
Sanctuary Scotland Housing Association Ltd
Senior Officer
Mrs Patricia Cahill
Date Registered
28 Aug 1998
FCA / Company Number
2508RS
Scottish Charity Number
SC024549
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
Yes
Annual Turnover
£47.92 million
Debt per unit
£34,955
Total staff employed by the RSL
68.20 (FTE)
Units partly owned
0
Registered address
Sanctuary House, 7 Freeland Drive, Priesthill, G53 6PG
Correspondence address
Sanctuary House, 7 Freeland Drive, Priesthill, G53 6PG

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeen City 701 1 3
Aberdeenshire 804 7 15
Angus 53 0 0
City of Edinburgh 24 0 0
Dundee City 924 1 2
East Dunbartonshire 48 1 4
East Renfrewshire 44 0 0
Glasgow City 2,443 6 17
Inverclyde 96 0 0
North Lanarkshire 2,114 1 2
South Lanarkshire 3 0 0
Renfrewshire 967 0 0
Total 8,221 17 43
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 7,761 14 32
Sheltered 277 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 2 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 3 1 3
Ambulant Disabled 145 2 8
Other Specially Adapted 33 0 0
Total 8,221 17 43

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

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Rules

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