Engagement plan from 31 March 2023 to 31 March 2024

Landlord name

Scottish Borders Housing Association Ltd

Publication date

31 March 2023

Regulatory status


The RSL meets regulatory requirements, including the Standards of Governance and Financial Management.

Why we are engaging with Scottish Borders Housing Association Ltd (Scottish Borders)  

We are engaging with Scottish Borders about its service quality, development plans and because it is a systemically important landlord. 

We refer to a small number of RSLs as systemically important because of their stock size, turnover or level of debt or because of their significance within their area of operation.  We need to maintain a comprehensive understanding of how their business models operate, and how they manage the risks they face and the impact these may have.  So we seek some additional assurance each year through our engagement plans.  Given Scottish Borders’ size, we consider it to be systemically important.  

To assess the risk to social landlord services we have reviewed and compared the 2021/22 service quality performance of all social landlords to identify the weakest performing landlords.  We will therefore engage with Scottish Borders about tenant satisfaction and the percentage of anti-social behaviour cases resolved.   

Scottish Borders has plans to grow through a programme of new homes for social rent and will receive significant public subsidy to help achieve this. 

What Scottish Borders must do 

Scottish Borders must: 

  • provide copies of its Board and audit committee minutes as they become available;  
  • review its performance for tenant satisfaction and the percentage of anti-social behaviour cases resolved and consider what improvement action it needs to take; 
  • send us by 30 April 2023:  
    • its approved business plan, risk register and the report to the Board on the business plan; and 
    • evidence of how it demonstrates affordability for its tenants. 
  • send us an update on its development programme by 31 October 2023. This will include its latest report to the governing body/appropriate committee about development and details of the scale and tenure mix, timescales for delivery and any material delays or changes to the programme; and  
  • tell us if there are any material adverse changes to its development plans which might affect its financial position or reputation, in line with our notifiable events guidance.  

What we will do 

We will: 

  • review the minutes of the Board and audit committee meetings and liaise as necessary;  
  • observe Scottish Borders’ Board; 
  • review Scottish Borders’ service quality performance as part of our 2023/24 risk assessment; 
  • meet with Scottish Borders’ senior staff to discuss progress with the business plan and any risks to the organisation; 
  • review the development update and engage as necessary; and 
  • update our published engagement plan in the light of any material change to our planned engagement with Scottish Borders.  

Regulatory returns  

Scottish Borders must provide us with the following annual regulatory returns and alert us to notifiable events as appropriate: 

  • Annual Assurance Statement; 
  • audited financial statements and external auditor’s management letter; 
  • loan portfolio return; 
  • five year financial projections; and 
  • Annual Return on the Charter. 

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.  

Our lead officer for Scottish Borders Housing Association Ltd is:

Lynn Stewart

Regulation Manager