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Homes and rents

At 31 March 2019 this landlord owned 2,291 homes.

The total rent due to this landlord for the year was £8,547,910.

The landlord increased its weekly rent on average by 3.2% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 10 £32.03 £70.22 -54.4%
2 apartment 880 £66.52 £76.11 -12.6%
3 apartment 1,081 £74.20 £77.70 -4.5%
4 apartment 287 £84.32 £84.43 -0.1%
5 apartment 33 £106.32 £93.50 13.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

90.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

94.6% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

89.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

92.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.3 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.0 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 94.7% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

93.4% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 16.7 cases of anti-social behaviour were reported in the last year.

Cases resolved

94.3% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.7% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 19.4 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
183
Landlord Name
Shettleston Housing Association Ltd
Senior Officer
Mr Tony Teasdale
Date Registered
10 Nov 1976
FCA / Company Number
1884RS
Scottish Charity Number
SC036687
Landlord type
Mainstream
Constitution Type
I&P - Charitable - Community Based
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£8.91 million
Debt per unit
£15,073
Total staff employed by the RSL
103.00 (FTE)
Residential properties factored
350
Units partly owned
23
Registered address
Helen McGregor House, 65 Pettigrew Street, Glasgow, G32 7XR
Correspondence address
Helen McGregor House, 65 Pettigrew Street, Glasgow, G32 7XR

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 2,326 4 20
Total 2,326 4 20
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,192 0 0
Sheltered 0 0 0
Very Sheltered 13 1 4
Sheltered Wheelchair 0 0 0
Amenity Housing 45 3 16
Community Alarm 0 0 0
Wheelchair 26 0 0
Ambulant Disabled 50 0 0
Other Specially Adapted 0 0 0
Total 2,326 4 20