Spire View Housing Association Ltd

Correspondence address

43 Tharsis Street
Roystonhill
Glasgow
G21 2JF

Email address

info@spireview.org.uk

Phone number

0141 552 7928

Website

https://www.spireview.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

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Homes and rents

At 31 March 2023 this landlord owned 582 homes.

The total rent due to this landlord for the year was £2,241,289.

The landlord increased its weekly rent on average by 5.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 155 £63.00 £83.46 -24.5%
3 apartment 304 £72.09 £86.28 -16.4%
4 apartment 105 £85.64 £93.96 -8.9%
5 apartment 18 £86.85 £103.72 -16.3%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

89.4% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

95.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

94.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

98.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.9 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 3.1 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 97.6% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

100.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

100.0% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.4% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 0.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 10.6 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
323
Landlord Name
Spire View Housing Association Ltd
Senior Officer
Ms Fiona Murphy
Date Registered
5 Dec 1988
FCA / Company Number
2295RS
Scottish Charity Number
SC033266
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£2.47 million
Debt per unit
£4,912
Total staff employed by the RSL
14.80 (FTE)
Units partly owned
0
Registered address
43 Tharsis Street, Roystonhill, Glasgow, G21 2JF
Correspondence address
43 Tharsis Street, Roystonhill, Glasgow, G21 2JF

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 582 0 0
Total 582 0 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 571 0 0
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 11 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 582 0 0

Engagement Plan

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Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

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