Trust Housing Association Ltd
Correspondence address
12 New Mart Road
Edinburgh
EH14 1RL
Email address
Phone number
Website
Homes and rents
At 31 March 2022 this landlord owned 3,632 homes.
The total rent due to this landlord for the year was £24,266,541.
The landlord increased its weekly rent on average by 4.2% from the previous year.
Average weekly rents
Tenant satisfaction
Of the tenants who responded to this landlord's most recent satisfaction survey:
Overall service
91.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.
Keeping tenants informed
89.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.
Opportunities to participate
77.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.
Quality and maintenance of homes
Scottish Housing Quality Standard
45.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.
Emergency repairs
The average time this landlord took to complete emergency repairs was 3.4 hours, compared to the Scottish average of 4.2 hours.
Non-emergency repairs
The average time this landlord took to complete emergency repairs was 4.3 days, compared to the Scottish average of 8.9 days.
Reactive repairs 'right first time'
This landlord completed 88.1% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.
Repair or maintenance satisfaction
91.1% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.
Neighbourhoods
Percentage of anti-social behaviour cases resolved
96.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.
Value for money
Total rent collected
The amount of money this landlord collected for current and past rent was equal to 101.3% of the total rent it was due in the year, compared to the Scottish average of 99.3%.
Rent not collected: empty homes
It did not collect 4.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.
Re-let homes
It took an average of 80.7 days to re-let homes, compared to the Scottish average of 51.6 days.
Landlord details
- RSL Registration Number
- 143
- Landlord Name
- Trust Housing Association Ltd
- Senior Officer
- Ms Rhona McLeod
- Date Registered
- 15 Jul 1975
- FCA / Company Number
- 1778RS
- Scottish Charity Number
- SC009086
- Landlord type
- Mainstream
- Constitution Type
- I&P - Charitable - General
- Clients
- Supported
- Settlement
- Urban
- Asset Owning
- Yes
- National Operator
- Yes
- Statutory Intervention
- No
- Systemic Importance
- No
- Annual Turnover
- £34.22 million
- Debt per unit
- £14,591
- Total staff employed by the RSL
- 407.06 (FTE)
- Units partly owned
- 34
- Registered address
- 12 New Mart Road, Edinburgh, EH14 1RL
- Correspondence address
- 12 New Mart Road, Edinburgh, EH14 1RL
Housing stock
Engagement Plan
Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.
Regulation Plans
Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.
Assurance Statement
Read this landlords annual statement about whether it meets the Regulatory Standards.
Accounts
Read this landlord's audited financial statements.
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Accounts 2021/2022
PDF905KB -
Accounts 2020/2021
PDF1MB -
Accounts 2019/2020
PDF470KB -
Accounts 2018/2019
PDF20MB -
Accounts 2017/2018
PDF417KB -
Accounts 2016/2017
PDF5MB -
Accounts 2015/2016
PDF5MB -
Accounts 2014/2015
PDF2MB -
Accounts 2013/2014
PDF2MB -
Accounts 2012/2013
PDF2MB -
Accounts 2011/2012
PDF5MB -
Accounts 2010/2011
PDF2MB -
Accounts 2009/2010
PDF2MB
Rules
Find out more about how this landlord is governed and run.