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Homes and rents

At 31 March 2022 this landlord owned 3,632 homes.

The total rent due to this landlord for the year was £24,266,541.

The landlord increased its weekly rent on average by 4.2% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 395 £134.58 £75.95 77.2%
2 apartment 2,203 £122.58 £81.32 50.7%
3 apartment 713 £95.56 £84.18 13.5%
4 apartment 296 £97.10 £91.48 6.1%
5 apartment 25 £92.70 £100.74 -8.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.7%.

Keeping tenants informed

89.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

77.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.8%.

Quality and maintenance of homes

Scottish Housing Quality Standard

45.5% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 72.9%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 4.3 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 88.1% of reactive repairs 'right first time' compared to the Scottish average of 88.3%.

Repair or maintenance satisfaction

91.1% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.7% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.7%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.3% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 4.6% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 80.7 days to re-let homes, compared to the Scottish average of 51.6 days.

Landlord details

RSL Registration Number
143
Landlord Name
Trust Housing Association Ltd
Senior Officer
Ms Rhona McLeod
Date Registered
15 Jul 1975
FCA / Company Number
1778RS
Scottish Charity Number
SC009086
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£34.22 million
Debt per unit
£14,591
Total staff employed by the RSL
407.06 (FTE)
Units partly owned
34
Registered address
12 New Mart Road, Edinburgh, EH14 1RL
Correspondence address
12 New Mart Road, Edinburgh, EH14 1RL

Housing stock

Housing stock (as at 31 March 2022)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Fife 104 0 0
East Renfrewshire 97 0 0
East Dunbartonshire 114 0 0
East Ayrshire 56 0 0
Dumfries and Galloway 157 0 0
Clackmannanshire 118 0 12
City of Edinburgh 190 0 0
Argyll and Bute 98 0 0
Angus 87 0 1
Midlothian 35 0 0
Inverclyde 65 0 1
Highland 166 0 16
Glasgow City 245 0 7
West Lothian 87 0 0
West Dunbartonshire 52 0 0
Stirling 69 0 10
South Lanarkshire 119 0 0
South Ayrshire 103 0 0
Shetland Islands 0 0 0
Scottish Borders 131 0 0
Renfrewshire 1 0 0
North Lanarkshire 1,189 0 0
North Ayrshire 287 0 0
Na h-Eileanan Siar 62 0 0
Total 3,632 0 47
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,370 0 47
Sheltered 772 0 0
Very Sheltered 723 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 762 0 0
Community Alarm 0 0 0
Wheelchair 5 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,632 0 47

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.