Trust Housing Association Ltd

Correspondence address

12 New Mart Road
Edinburgh
EH14 1RL

Email address

info@trustha.org.uk

Phone number

0131 444 1200

Website

www.trustha.org.uk

Assurance statement 2023/2024

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Engagement plan from 31 March 2023 to 31 March 2024

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 3,700 homes.

The total rent due to this landlord for the year was £25,737,065.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 404 £140.19 £78.26 79.1%
2 apartment 2,222 £127.52 £83.46 52.8%
3 apartment 747 £97.54 £86.28 13.1%
4 apartment 302 £98.45 £93.96 4.8%
5 apartment 25 £93.34 £103.72 -10.0%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

80.9% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

81.7% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

63.1% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

81.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.7 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 5.6 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 91.4% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

86.1% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

98.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 102.1% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 3.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 70.3 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
143
Landlord Name
Trust Housing Association Ltd
Senior Officer
Ms Rhona McLeod
Date Registered
15 Jul 1975
FCA / Company Number
1778RS
Scottish Charity Number
SC009086
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£34.22 million
Debt per unit
£14,591
Total staff employed by the RSL
456.73 (FTE)
Units partly owned
32
Registered address
12 New Mart Road, Edinburgh, EH14 1RL
Correspondence address
12 New Mart Road, Edinburgh, EH14 1RL

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Argyll and Bute 98 0 0
Angus 87 0 0
East Dunbartonshire 114 0 0
West Lothian 87 0 0
West Dunbartonshire 52 0 0
Stirling 69 0 10
South Lanarkshire 119 0 0
South Ayrshire 103 0 0
Shetland Islands 0 0 0
Scottish Borders 135 0 0
Renfrewshire 1 0 0
North Lanarkshire 1,232 0 0
North Ayrshire 287 0 0
Na h-Eileanan Siar 62 0 0
Midlothian 35 0 0
Inverclyde 65 0 0
Highland 182 0 2
Glasgow City 250 0 0
Fife 104 0 0
East Renfrewshire 97 0 0
East Ayrshire 56 0 0
Dumfries and Galloway 157 0 0
Clackmannanshire 118 0 12
City of Edinburgh 190 0 0
Total 3,700 0 24
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,420 0 24
Sheltered 772 0 0
Very Sheltered 741 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 762 0 0
Community Alarm 0 0 0
Wheelchair 5 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,700 0 24

Engagement Plan

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Regulation Plans

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Assurance Statement

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Accounts

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Rules

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