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Homes and rents

At 31 March 2019 this landlord owned 2,560 homes.

The total rent due to this landlord for the year was £19,509,398.

The landlord increased its weekly rent on average by 2.9% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 387 £127.38 £70.22 81.4%
2 apartment 1,780 £128.65 £76.11 69.0%
3 apartment 264 £111.97 £77.70 44.1%
4 apartment 127 £101.48 £84.43 20.2%
5 apartment 2 £97.63 £93.50 4.4%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

91.9% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

87.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

76.8% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

97.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.8 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 7.3 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 90.7% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

89.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 3.7 cases of anti-social behaviour were reported in the last year.

Cases resolved

94.7% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.9% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 2.3% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 55.9 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
143
Landlord Name
Trust Housing Association Ltd
Senior Officer
Ms Rhona McLeod
FCA / Company Number
1778RS
Scottish Charity Number
SC009086
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
Yes
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£22.89 million
Debt per unit
£6,641
Total staff employed by the RSL
346.83 (FTE)
Residential properties factored
0
Units partly owned
40
Registered address
12 New Mart Road, Edinburgh, EH14 1RL
Correspondence address
12 New Mart Road, Edinburgh, EH14 1RL

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 87 0 0
Argyll and Bute 97 0 0
City of Edinburgh 190 0 0
Clackmannanshire 118 0 0
Dumfries and Galloway 156 0 0
East Ayrshire 56 0 0
East Dunbartonshire 103 0 0
East Renfrewshire 97 0 0
Fife 104 0 0
Glasgow City 237 15 0
Highland 166 16 0
Inverclyde 65 0 0
Midlothian 35 0 0
Na h-Eileanan Siar 62 0 0
North Ayrshire 287 0 0
North Lanarkshire 1,185 0 0
Renfrewshire 1 0 0
Scottish Borders 86 0 0
Shetland Islands 0 0 0
South Ayrshire 103 0 0
South Lanarkshire 120 0 0
Stirling 69 0 0
West Dunbartonshire 52 0 0
West Lothian 87 0 0
Total 3,563 31 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 1,099 0 0
Sheltered 776 0 0
Very Sheltered 724 15 0
Sheltered Wheelchair 0 0 0
Amenity Housing 718 16 0
Community Alarm 0 0 0
Wheelchair 5 0 0
Ambulant Disabled 241 0 0
Other Specially Adapted 0 0 0
Total 3,563 31 0

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.