Wellhouse Housing Association Ltd

Correspondence address

The Hub
49 Wellhouse Crescent
Glasgow
G33 4LA

Email address

martin@wellhouseha.org.uk

Phone number

0141 781 1884

Website

https://www.wellhouseha.org.uk

Assurance statement 2023/2024

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PDF 115KB

Engagement plan from 1 April 2024 to 31 March 2025

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Homes and rents

At 31 March 2023 this landlord owned 792 homes.

The total rent due to this landlord for the year was £3,431,956.

The landlord increased its weekly rent on average by 3.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment - - £78.26 N/A
2 apartment 52 £73.34 £83.46 -12.1%
3 apartment 497 £80.93 £86.28 -6.2%
4 apartment 156 £90.34 £93.96 -3.9%
5 apartment 87 £99.80 £103.72 -3.8%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

85.1% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

93.8% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

93.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.5 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 2.5 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 99.7% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

86.6% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

79.5% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.3% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 1.1% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 55.0 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
281
Landlord Name
Wellhouse Housing Association Ltd
Senior Officer
Mr Martin Wilkie-McFarlane
Date Registered
11 Apr 1994
FCA / Company Number
2469RS
Scottish Charity Number
SC036552
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£3.99 million
Debt per unit
£9,368
Total staff employed by the RSL
18.50 (FTE)
Units partly owned
0
Registered address
The Hub, 49 Wellhouse Crescent, Glasgow, G33 4LA
Correspondence address
The Hub, 49 Wellhouse Crescent, Glasgow, G33 4LA

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Glasgow City 792 2 5
Total 792 2 5
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 699 2 5
Sheltered 0 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 0 0 0
Wheelchair 10 0 0
Ambulant Disabled 83 0 0
Other Specially Adapted 0 0 0
Total 792 2 5

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.