Engagement plan from 31 March 2022 to 30 March 2023

Landlord name

West Dunbartonshire Council

Publication date

31 March 2022

Why we are engaging with West Dunbartonshire Council (West Dunbartonshire)

We are engaging with West Dunbartonshire about its services for people who are homeless and service quality.

During 2021/22, we reviewed and compared the data for all Councils from the Scottish Government’s national homelessness statistics and the Annual Returns on the Charter.  We also spoke to all Councils to gather further information and assurance about their homelessness services. To assess the risks to people who are threatened with or experiencing homelessness we will engage with all Councils during 2022/23.

To assess the risk to social landlord services we have reviewed and compared the 2020/21 service quality performance of all social landlords to identify the weakest performing landlords.  For our review we excluded the indicators where COVID-19 had the most significant impact on services.  We will engage with West Dunbartonshire about tenant satisfaction, complaints and rent arrears.

What West Dunbartonshire must do

West Dunbartonshire must:

  • provide us with the information we require in relation to its homelessness service; and
  • provide us with the information we require about its service quality.

What we will do

We will:

  • meet with West Dunbartonshire to discuss its homelessness service and decide whether we require any additional assurance;
  • engage with West Dunbartonshire about the information it provides about its service quality; and
  • update our published engagement plan in light of any material change to our planned engagement with West Dunbartonshire.

Regulatory returns

West Dunbartonshire must provide us with the following annual regulatory returns:

  • Annual Assurance Statement; and
  • Annual Return on the Charter.

It should also notify us of any material changes to its Annual Assurance Statement, and any tenant and resident safety matter which has been reported to or is being investigated by the Health and Safety Executive or reports from regulatory or statutory authorities or insurance providers, relating to safety concerns.

Our lead officer for West Dunbartonshire Council is:

Dean Reynolds

Regulation Analyst