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Homes and rents

At 31 March 2022 this landlord owned 3,630 homes.

The total rent due to this landlord for the year was £16,370,988.

The landlord increased its weekly rent on average by 2.5% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 5 £89.91 £75.95 18.4%
2 apartment 1,159 £83.39 £81.32 2.5%
3 apartment 1,723 £87.50 £84.18 3.9%
4 apartment 650 £95.85 £91.48 4.8%
5 apartment 93 £106.90 £100.74 6.1%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

87.7% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%.

Keeping tenants informed

93.4% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.2%.

Opportunities to participate

96.2% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 87.0%.

Quality and maintenance of homes

Scottish Housing Quality Standard

93.2% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 73.5%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 3.0 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 11.6 days, compared to the Scottish average of 8.9 days.

Reactive repairs 'right first time'

This landlord completed 62.6% of reactive repairs 'right first time' compared to the Scottish average of 88.4%.

Repair or maintenance satisfaction

83.2% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.1%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

96.1% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.8%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 101.0% of the total rent it was due in the year, compared to the Scottish average of 99.3%.

Rent not collected: empty homes

It did not collect 0.8% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 30.6 days to re-let homes, compared to the Scottish average of 51.3 days.

Landlord details

RSL Registration Number
201
Landlord Name
West of Scotland Housing Association Ltd
Senior Officer
Mr Brian Gannon
Date Registered
8 Dec 1975
FCA / Company Number
1828RS
Scottish Charity Number
SC018486
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£18.69 million
Debt per unit
£16,409
Total staff employed by the RSL
93.72 (FTE)
Units partly owned
84
Registered address
Camlachie House, 40 Barrowfield Drive, Camlachie, G40 3QH
Correspondence address
Camlachie House, 40 Barrowfield Drive, Camlachie, G40 3QH

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
East Ayrshire 113 4 4
East Dunbartonshire 1 0 0
East Renfrewshire 0 0 0
Falkirk 0 0 0
Glasgow City 1,668 2 18
North Ayrshire 73 0 0
North Lanarkshire 463 0 0
South Ayrshire 545 10 47
South Lanarkshire 767 0 0
Total 3,630 16 69
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,934 16 69
Sheltered 221 0 0
Very Sheltered 0 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 465 0 0
Community Alarm 0 0 0
Wheelchair 10 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,630 16 69

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.